Flavio Degani

• Company Overview: Telecommunication/Information Technology
• Responsible for managing a portfolio of 5 Top Private clients in the System Integrator and Professional Service sectors ensuring "best in class" service and maximizing the value of commercial relationships. Main clients include Deloitte, PWC, Capgemini, Reply.

• Company Overview: Telecommunication/Information Technology
• Management of Multinational clients responsible for managing a portfolio of global clients in the Finance, banks and insurance and Professional Service sectors ensuring "best in class" service and maximizing the value of commercial relationships. Main clients include Deloitte, PWC, Allianz, HDI, Marsh Intesa San Paolo.
• Main Achievements:
• Sales Target Achievement: Consistently exceeded half-yearly sales targets, with an average increase of 15% above projected goals. Building and managing a sales pipeline with a minimum target of three times the half-yearly targets ensuring the achievement of company objectives. Use of CRM system to monitor sales opportunities, generate accurate reports, and ensure transparency in decision-making processes.
• Service Expansion: Led the expansion of Vodafone services among existing clients, increasing average revenue of my portfolio by 115% through the introduction of new connectivity, Mobile and Fixed, and innovative services (ICT, Cloud, IOT, Cybersecurity).
• Client Relationship Management: Maintained customer satisfaction index above 95% thanks to proactive management of client needs and timely resolution of issues. Reduced client turnover through building strong relationships and customizing proposed solutions.
• Strategic Development: Creation and implementation of strategic plans to optimize revenues, minimize existing revenue erosion, and identify growth opportunities through the expansion of Vodafone services.
• International Collaboration: Coordinating global stakeholders including product teams, solutions sales, legal, and commercial departments, to develop customized and standardized solutions for clients.

• Company Overview: Telecommunication/Information Technology
• Responsible for strengthening relationships with existing customers (VF Group and VF UK), prospecting and qualifying new clients in the UK region, and coordinating business development activities to generate and close new opportunities aligned with company strategic plan and product portfolio.
• Additionally, leading and managing the creation of Account Plan documents to define offer strategy and position company solutions within the customer environment and the UK market. Led cross-functional teams to execute strategic account management plans

Main Achievements:

• Consistently met quarterly and annual revenue and profitability targets (around 20M€ of revenue, 3M€ of ACV ) .
• Successfully led the establishment of a partnership agreement with a major European Communication Service Provider for delivering Itaca Solutions based on Cisco HCS across UK, Germany, and France, while expanding their interests in additional Italtel products.
• Acquired Fujitsu UK as a new customer, providing professional services for a Cisco HCS Contact Center solution sold to a UK utility.
• Developed strong relationships with Vodafone Procurement Company and engineering teams, securing the SSH + M Generation as a fixed Connect Project managing global DTM traffic.
• Delivered engineering services to Vodafone's network and enterprise teams, involving technologies like Ericsson, Oracle IMS, Cisco HCS, and Microsoft Lync/Skype for Business.
• Awarded the UExCo Project with Italtel's QA Solution for network quality measurement and predictive maintenance.
• Negotiated and closed a multi-vendor support agreement with Ricoh UK for Italtel's softswitches in Vodafone UK's voice network.
• Expanded business with Vodafone UK through VT network change releases, capacity expansion, and virtualization projects.

• Company Overview: Telecommunication/Information Technology

I was responsible for identifying, developing, and closing business opportunities with Vodafone Italy and Vodafone Group (VCNO), managing relationships across multiple customer departments and leveraging Italtel's catalog and strategic partnerships.

Key responsibilities included:

• Cultivated strong client relationships, ensuring alignment with business objectives and enhancing customer satisfaction.
• Promoting Italtel solutions by analyzing customer needs
• Coordinating with internal teams to align financial and technical requirements
• Managing relationships with strategic partners such as Cisco, Arbor Networks, and many others.
• Main achievements:
• Consistently met quarterly and annual revenue and profitability targets.
• Led the negotiation and coordination of the 2011 Master Agreement with Vodafone Procurement Company.
• Established Italtel as a strategic partner for system integration in Vodafone's VPN ET and International Backbone network through multiple key projects from 2008 to 2012. Main projects awarded: CRS Core Layer Project 2008, BSC Sites IP Connectivity Project 2009, Core Nodes and Regional Nodes IOU upgrade 2009-2010, Fusion Project 2009-2010, Equipment (Cisco Catalyst 6509) swap in 2010-2011, Reequipment (Cisco ASR 9010) swap in 2011-2013, second CRS Core Layer Project 2012.
• Expanded Italtel's presence in new Vodafone areas with advanced professional services in Tele TUP Backbone and SP Datacenters.
• Managed diverse projects including Wi-Fi infrastructure deployment, ADSL connectivity for Vodafone shops, DDoS Security, DNS and firewall optimizations, datacenter refreshes, interoperability testing.
• Introduced Italtel's QA Monitoring and E-SBC Netmatch-S solutions within Vodafone's network.

• Company Overview: Telecommunication/Information Technology
• Responsible for managing and coordinating the preparation of technical and economic proposals for network products and solutions aimed at Italtel telecommunication service providers, including Vodafone Italy, BT Italy, and Tiscali.
• Handled bids (as an answer to RFI/RFQ/RFP requests or as direct negotiation) involving equipment supply and professional services for system integration and post-sale network care across IP data networks (NGN) / Communication and security solutions for both service providers and their customers.
• Key responsibilities included:
• Analyzing client requirements to ensure feasibility and alignment with company product and pricing targets
• Coordinating with technical, legal, finance, and controlling departments
• Organizing technical kick-off meetings
• Preparing commercial bidding documents and pricing strategies
• Negotiating with internal and external partners
• Participating in client negotiations and workshops
• Contributing to account planning to identify opportunities and define offer strategies.

• Company Overview: Telecommunication/Information Technology
• Worked in the “Subscribed and Network Database Management Software SSW” Laboratory, responsible for specifying, implementing, and testing software application related to exercises and telephone database configuration.
• Key projects included leading database configuration for managing IP native versus H.323 and SIP protocols in the “Softswitch Class 5” project, and defining requirements and specifications for an automated user profile migration process from a third-party DM telephone exchange to the Italtel SSW, using relational databases ensuring high efficiency and scalability.

• Company Overview: Information Technology for Banks
• Worked as Software Engineer in the Finance Competence Center where I contributed in realising the “Capital Gain Projects” software procedure for the management of the issues related to the Capital Gain Italian regulations.

• Company Overview: Social Service
• Home care services for the elderly people living in the Municipality.