Fortunato Martino
Reggio Calabria
Summary
Adept at fostering memorable dining experiences, I leveraged exceptional customer service and adaptive problem-solving skills at Grand Hotel "Da Vinci" *****. My ability to coordinate with kitchen staff and ensure guest satisfaction has consistently enhanced dining efficiency and atmosphere, demonstrating a strong blend of teamwork and professional appearance. Possessing friendly and energetic personality, I have solid understanding of customer service principles and ability to handle high-pressure environments. Knowledge of proper dining etiquette and food safety standards, coupled with strong communication and multitasking skills, ensures smooth and efficient service experience. Dedicated to creating memorable events and enhancing guest satisfaction. Offering strong foundation in hospitality and customer service with keen interest in developing within this environment. Brings ability to quickly learn and adapt to new tasks, focusing on attention to detail and teamwork. Ready to use and develop communication and organizational skills in [Desired Position] role. Developed skills in fast-paced event setting, including exceptional customer service and ability to manage multiple tasks simultaneously. Seeking to transition into new field, leveraging strong communication and coordination abilities. Committed to delivering high-quality service and fostering positive guest experiences in any role. Professional hospitality expert prepared for this role with strong background in event service and guest satisfaction. Proven ability to work seamlessly within team, ensuring smooth operations and high-quality service. Skilled in handling diverse tasks, adapting quickly to changing needs, and maintaining positive and professional demeanor. Known for excellent communication, attention to detail, and focus on delivering exceptional results. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Banquet Waiter
L'A Gourmet "L'Accademia"
Reggio Calabria, Italy
05.2023 - Current
- Arranged linens and table settings according to seating plan and event theme.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Contributed to successful events by setting up tables, buffets, and beverage stations according to established standards.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Handled high-pressure situations with professionalism, maintaining a calm demeanor during busy events.
- Provided friendly, courteous service to create memorable moments for guests.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Executed synchronized meal service simultaneously serving multiple guests.
- Expedited food service by efficiently communicating with kitchen staff regarding special dietary requests or modifications.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Inspected dishes and utensils for cleanliness.
- Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Replenished condiments and other supplies at tables and service bars.
- Served meals to customers according to established guidelines.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Maintained clean and safe work environment.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Commis De Rang
Grand Hotel "Da Vinci" *****
Cesenatico, Italy
06.2024 - 09.2024
- Supported fellow team members during high-volume periods, fostering a positive work environment and seamless service.
- Promoted a welcoming atmosphere by greeting guests warmly upon arrival and promptly attending to their needs.
- Participated in regular staff trainings on food safety regulations, sanitation practices, allergen awareness.
- Maintained thorough understanding of restaurant policies, procedures, and safety protocols to provide exemplary service while adhering to guidelines.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Assisted in maintaining a clean and organized dining area, contributing to an enjoyable dining experience for guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously while maintaining exceptional service standards.
- Engaged customers in friendly conversation while waiting for orders or assistance from other team members.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Commis de Rang
Grand Hotel "Da Vinci" *****
Cesenatico, Italy
06.2023 - 09.2023
- Maintained thorough understanding of restaurant policies, procedures, and safety protocols to provide exemplary service while adhering to guidelines.
- Supported fellow team members during high-volume periods, fostering a positive work environment and seamless service.
- Participated in regular staff trainings on food safety regulations, sanitation practices, allergen awareness.
- Promoted a welcoming atmosphere by greeting guests warmly upon arrival and promptly attending to their needs.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Assisted in maintaining a clean and organized dining area, contributing to an enjoyable dining experience for guests.
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
IPALB TUR "GIOVANNI TRECROCI"
Villa San Giovanni, Italy06-2025
Skills
- Strong teamwork
- Exceptional customer service
- Adaptive Problem Solving
- Cash Handling
- Safe Food Handling
- Proper food handling
- Guest Relations
- Professional Appearance
- Basic math proficiency
- Order Accuracy
- Service prioritization
- Carrying trays
- Food safety practices
- Table Setting
- Table Bussing
- Guest Relations Management
- Tableside Service
- Dining area maintenance
- Table setting expertise
- Compliance standards
- Food station setup
- Food spoilage prevention
- Wine service
- Buffet support
- Coordinating with kitchen staff
- Buffet setup and takedown
- Table setting arrangements
- Clearing tables
- Polishing Silverware
- Banquet preparation
- Handling Glassware
- Dining customer service
- Teamwork and Collaboration
- Customer Service
- Team Player
- Problem-Solving
Certification
- Certified Food Safety Manager (CFSM) - National Registry of Food Safety Professionals.
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Workplace Harassment Prevention Certificate – National Restaurant Association.
- Food Allergy Training Certificate – FARECheck by Food Allergy Research & Education.
Languages
English
Intermediate (B1)
Spanish
Elementary (A2)
Timeline
Commis De Rang
Grand Hotel "Da Vinci" *****
06.2024 - 09.2024
Commis de Rang
Grand Hotel "Da Vinci" *****
06.2023 - 09.2023
Banquet Waiter
L'A Gourmet "L'Accademia"
05.2023 - Current
High School Diploma -
IPALB TUR "GIOVANNI TRECROCI"