FRAIOLI LORETTA
ROCCASECCA
Summary
Professional with strong motivation to learn and grow professionally. During last work experience on board Costa Cruises ships, perfected the use of the main IT tools, knowledge of Foreign Language and working techniques typical of a large hospitality company, demonstrating proactiveness, mental elasticity, excellent communication and interpersonal skills as well as team building and the ability to set priorities by organising work in a rigorous and goal-oriented manner. Demonstrated resistance to stress, operational and decision-making autonomy and problem solving.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist
Edra Palace Hotel
07.2023 - Current
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Kept accounts in balance and ran daily reports to verify totals.
Tour Expert
Costa Crociere
05.2015 - 03.2022
- Selling excursions maximising profits; Assisting guests during excursions in order to check the work of the tour guide and the smooth running of the program; Handling of any complaints from guests both on board and after disembarkation; Organisation of all back office activities (organisation and planning of excursions, contact with land agencies, invoicing for services used, accounting management of services provided); Translations during excursions if requested; Excellent ability to work in team and in high-stress situations; Support and training of newly recruited colleagues; Excellent problem solving and ability to work towards achieving the target set by the Company.
Multiservice Operator
Autogrill
07.2014 - 10.2014
- Welcoming and serving customers; Selling of products; Tidying and cleaning the point of sale.
Owner
Play Planet
02.2010 - 02.2014
- Implementation of economic and marketing strategies in order to achieve the set target; Planning of operational, management and administrative activities; Development and implementation of actions aimed at customer loyalty; Product inventory and replenishment management to ensure minimum stock levels; Managing the company's administrative, accounting and tax activities; Managing relationships with sales teams, suppliers, agents and business partners; Monitoring expenses and optimising costs.
Education
Second Level Degree - Languages for International Communication
LUMSA University
Rome, RM01.2006
First Level Degree - Foreign Languages and Literature for Multimedia Communication
Cassino University
Cassino, FR01.2004
Diploma of Higher Education -
Liceo Classico "G. Carducci"
Cassino, FR01.2001
Skills
- Use of main IT tools
- Operational autonomy
- Leadership skills
- Strong motivation and proactive attitude
- Excellent resistance to stress
- Organisational and planning skills
- Guest oriented
- Analytical thinking and problem solving skills
- Team work
- Details attention
- Flexibility and adaptability
Certification
- Diploma de Español como lengua extranjera: nivel superior at the Cervantes Institute in Rome
- Self-control management and HACCP system
Timeline
Receptionist
Edra Palace Hotel
07.2023 - Current
Tour Expert
Costa Crociere
05.2015 - 03.2022
Multiservice Operator
Autogrill
07.2014 - 10.2014
Owner
Play Planet
02.2010 - 02.2014
Second Level Degree - Languages for International Communication
LUMSA University
First Level Degree - Foreign Languages and Literature for Multimedia Communication
Cassino University
Diploma of Higher Education -
Liceo Classico "G. Carducci"
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