Francesca Boi
Summary
I am a highly motivated and energetic 22-year-old individual from Italy with diverse professional experiences. Always eager to expand my skill set, I thrive in dynamic environments and embrace challenging tasks with confidence. My strong work ethic, adaptability, and positive "can-do" attitude allow me to excel in demanding roles while contributing to a productive and engaging workplace. Passionate about meeting new people and taking on new opportunities, I am ready to bring enthusiasm and dedication to any team.
Overview
6
6
years of professional experience
Work History
Hospitality Manager
Appartaments Les Viles and Chalet La Varieté
12.2024 - Current
- Managed company-wide email communications for restaurants, apartments, chalets, and offered experiences.
- Coordinated with travel agencies and partners to optimize bookings and business growth.
- Handled reservations and pricing strategies to maximize occupancy and revenue.
- Managed the company's social media presence, creating engaging content and responding to customer inquiries.
- Oversaw accounting tasks, including invoicing, expense tracking, and financial reporting.
- Ensured smooth daily operations across multiple hospitality services, maintaining high-quality standards.
- Provided excellent customer service, addressing guest needs and enhancing their overall experience.
Bartender
Hotel Casino
08.2024 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Senior Waiter and Bartending
El Primo Sanchez
04.2024 - 07.2024
- Cocktail bar with 1Pinnacle•
- Top 4cocktail bars internationally
- Working with worldclass bartender 2023 winner
- Demonstrated deep understanding of the menu, including ingredients, and cocktail pairings, to offer personalized recommendations to the
guests. - Learn how to make cocktails
Senior Waiter and Barista
Oxford House
11.2023 - 03.2024
- Quick and effective resolution of any customer complaints or issues
- Maintenance of high service quality standards.
- Excellent communication skills and ability to work in a fast-paced environment
- Beverage Preparation: Experience in crafting espresso and specialty drinks.
- Time Management: Efficiently handle high-volume periods.
- Cleanliness and Maintenance: Detail-oriented in equipment and workspace upkeep.
Restaurant Supervisor
Gretl Am See
06.2021 - 10.2023
- Excellent communication skills and ability to work in a fast-paced environment.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Clothing Sales
Lagazoi
06.2022 - 05.2023
Event Services Assistant
Ski World Cup
12.2020 - 12.2022
Children's Ski Instructor
Ski School Corvara
12.2020 - 03.2022
Secretary
Adeventure Park
06.2020 - 09.2020
Waiter and Barista
Ski School Colfosco
06.2019 - 09.2019
Education
High School Diploma -
Technical College for Chemestry
07.2023
Skills
- Quick learner
- Problem solving
- Teamwork
- Management
- Critical thinking
- Understanding of health and safety
- Verbal and written communication
- Great organisation skills
Languages
English
Italian
German
Timeline
Hospitality Manager
Appartaments Les Viles and Chalet La Varieté
12.2024 - Current
Bartender
Hotel Casino
08.2024 - 11.2024
Senior Waiter and Bartending
El Primo Sanchez
04.2024 - 07.2024
Senior Waiter and Barista
Oxford House
11.2023 - 03.2024
Clothing Sales
Lagazoi
06.2022 - 05.2023
Restaurant Supervisor
Gretl Am See
06.2021 - 10.2023
Event Services Assistant
Ski World Cup
12.2020 - 12.2022
Children's Ski Instructor
Ski School Corvara
12.2020 - 03.2022
Secretary
Adeventure Park
06.2020 - 09.2020
Waiter and Barista
Ski School Colfosco
06.2019 - 09.2019
High School Diploma -
Technical College for Chemestry
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