FRANCESCA CANALI
Carraie
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Omnichannel Sport Retailer
Decathlon Srl
Faenza, Italy
07.2014 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer complaints professionally, ensuring their satisfaction while maintaining company guidelines.
- Collaborated with other departments to create cohesive marketing initiatives for increased brand awareness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
Tourist Information Officer
Ravenna Tourism
Lido Adriano, Italy
06.2013 - 10.2013
- Enhanced visitor experiences by providing accurate and engaging information about local attractions and events.
- Developed a comprehensive database of regional attractions, ensuring up-to-date and accurate information for visitors.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Conducted thorough research on local attractions, ensuring an extensive knowledge base to draw from when assisting tourists.
- Maintained a clean, inviting office space that welcomed visitors and provided easy access to informational resources.
Library Assistant
Istituzione Biblioteca Classense
Ravenna, Italy
01.2012 - 02.2013
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Processed library card applications and maintained patron records with accurate contact information.
Bookseller
Librerie.Coop
Ravenna, Italy
09.2011 - 12.2011
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
- Supported a positive work environment by collaborating with team members to achieve collective goals.
Foreign Service Officer
Gruppo Hera Spa
Ravenna, Italy
01.2008 - 06.2010
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
Esperienza Scuola/lavoro
- Presso una scuola materna a Freigericht(Francoforte) aiutavo le dade nello svolgimento delle attività di routine dei bimbi
Education
Diploma - Foreign Languages Education
Itas G.Saffi
Forlì, Italy07.2006
Skills
- Adobe Acrobat
- Word
- Excel
- Power Point
- Open Office
- Adobe Illustrator
- Adobe Photoshop
- Adobe Indesign
- Critical Thinking
- Active Listening
- Multitasking Abilities
- Teamwork and Collaboration
Certification
- PET1 Lingua inglese, Pass with merit
- FIT2 Lingua tesesca, Sehr gut
- BEC1 Inglese commerciale, Pass with merit
Artistic Skills
- Illustration
- Graphic design
Volunteer Experience
Since 2018 i volunteer at Nati per leggere,an association that promotes reading in childhood
I strenghtly believe in the benefits of reading since early childlife, so i took part of this amazing association that allows me to read for children of different ages and contexts.
Languages
Inglese
Tedesco
Francese
Hobbies and Interests
- Drawing
- Reading
Consent
I authorize the processing of personal data contained in my curriculum vitae according to Art. of Legislative Decree. 101/2018.
Timeline
Omnichannel Sport Retailer
Decathlon Srl
07.2014 - Current
Tourist Information Officer
Ravenna Tourism
06.2013 - 10.2013
Library Assistant
Istituzione Biblioteca Classense
01.2012 - 02.2013
Bookseller
Librerie.Coop
09.2011 - 12.2011
Foreign Service Officer
Gruppo Hera Spa
01.2008 - 06.2010
Esperienza Scuola/lavoro
Diploma - Foreign Languages Education
Itas G.Saffi