Francesca Carioti
Rome
Profilo professionale
Business Management Expert with 5+ years of experience operating with organizational needs and requirements. Self-motivated and adapts easily to new skills under any given condition. Able to maintain the highest level of customer service. Enjoys being a part of a team with the capability to work well under pressure. My analytical skills and attention to detail enable me to implement efficient processes that drive operational excellence.
Panoramica
10
10
anni di esperienza professionale
Esperienza lavorativa
General Manager
MLG
London
2022.12 - 2024.12
- Directed all aspects of company operations to achieve business objectives and enhance growth strategies
- Analyzed financial performance metrics and implemented strategic adjustments to enhance profitability and operational efficiency
- Implemented innovative customer engagement strategies, significantly increasing market presence and customer loyalty
- Oversaw resource management and scheduling, optimizing workforce allocation to meet fluctuating operational demands and enhancing overall productivity
- Developed and executed comprehensive training programs aimed at enhancing staff skills and customer service standards, leading to improved client experiences and retention rates
Assistant General Manager
Marylebone Leisure Group
London
2021.11 - 2022.12
- Coordinated with department managers to ensure seamless communication and effective execution of company policies
- Led training programs for staff development, focusing on enhancing team performance and customer service excellence
- Implemented process improvements to optimize daily operations and enhance staff productivity
- Developed effective customer service strategies that improved client satisfaction and retention rates, fostering long-term loyalty
Barlady
Bar soho
London
2018.09 - 2020.09
- Crafted and served a wide variety of beverages, ensuring high standards of quality and presentation
- Operated the bar efficiently during high-volume service periods, demonstrating ability to multitask and remain calm under pressure
- Trained and mentored new bartenders on cocktail preparation, customer service, and efficient bar operation protocols
- Created and maintained positive customer relationships by providing personalized service, leading to increased repeat business
- Managed inventory levels, placing orders for supplies and ensuring timely delivery to support bar operations
- Handled cash transactions, processed credit payments, and balanced cash registers at the end of shifts
Bar manager
Unipersonale s.r.l
Rome
2017.03 - 2018.04
- Developed and managed innovative beverage programs that improved customer engagement and increased sales
- Oversaw inventory management and ordering processes to ensure optimal stock levels and product quality
- Trained and managed bar staff, fostering a high-performance culture focused on exceptional customer service
- Established and maintained relationships with vendors and suppliers to secure competitive pricing and quality products
- Created and enforced health and safety regulations, ensuring compliance within bar operations
Head HR internship
Azienda Ospedaliera Sant'Andrea
Roma
2014.09 - 2015.03
- Coordinated with HR to process maternity and parental leave requests, including data entry and record maintenance
- Conducted daily audits of employee sick leave certificates, updating attendance systems as necessary
- Supported the operational needs of various departments by managing shift schedules and addressing overtime discrepancies
- Provided front-office support by addressing employee inquiries regarding leave policies and attendance issues
- Conducted routine checks on employee attendance data to ensure accuracy and compliance with internal policies and labor laws
- Managed the digital archive system for employee records, facilitating efficient document retrieval and data integrity
- Controlled illness notifications and communicated with the Occupational Medicine Unit, ensuring compliance with health regulations
Istruzione
DigComp 2.2 User - Competenze digitali
Intertec Accredia
Roma2026-03
ESOL International C2 CEFR - Inglese avanzato
British Institute
Rome2026-03
Corso di Master Universitario di 1 Livello - Politiche e Strumenti per la Direzione e la Valorizzazione delle Risorse Umane
Università degli studi Roma TRE
2016-01
Curso de formación permanente - Teachability and Entrepreneurship
Rome Business School
2015-01
Laurea triennale - Scienze della Formazione, Formazione e Sviluppo delle Risorse Umane
Università degli Studi di Roma Tre
2015-01
Competenze
- Operational Activities
- Retail Loss Prevention
- Inventory Control
- Data Entry
- Customer Satisfaction
- Communication
- Collaborative Problem Solving
- Administrative Organization
- Retail Operations
- Customer Service Management
- Retail Sales
- Employee Training
- Capacità di risolvere problemi
- Capacità di delegare
- Pianificazione e organizzazione
- Gestione risorse umane
- Gestione strategica
- Capacità di gestione economico - finanziaria
- Organizzazione aziendale
- Business administration
- Pensiero critico
- Salesforce
- Competenze di controllo di gestione
- Public Speaking
- Abilità di negoziazione
- Attitudine al lavoro di squadra
- Controllo qualità
- Controllo di gestione
- Doti organizzative
- Change management
- Microsoft Word
- Conoscenza dei modelli organizzativi
- Capacità di pianificazione
- Strategie di ottimizzazione del flusso di lavoro
- Negoziazione contrattuale
- Proattività
- Resistenza allo stress
- Pianificazione aziendale
- Formazione dei dipendenti
- Data analysis
- Normativa in materia di compliance aziendale
- Pianificazione strategica
- Budgeting e forecasting
- Orientamento al risultato
- Dimestichezza con la Lean Organization
- Ottimizzazione dei processi aziendali
- Capacità di analisi dei KPI
- Comunicazione efficace
- Criteri di valutazione delle performance
- Bilancio previsionale
- Responsabilità decisionale
- Etica professionale
- Doti comunicative
- Adattabilità
- Gestione dei conflitti
- Gestione dei sistemi informatici
- Conoscenza delle leggi commerciali
- Conoscenze di base informatiche
- Fiducia in se stessi
- Gestione del cambiamento
- Uso dei principali strumenti informatici
- Problem solving operativo
- Marketing strategico
- Tecniche di negoziazione
- Doti di leadership
- Gestione del rischio
- Orientamento all'obiettivo
- Leadership
- Autorevolezza
- People Management
- Risk management
- Time management
- Decision making
Lingue
Inglese
Avanzato
C1
Spagnolo
Intermedio
B1
Disponibilità lavorativa
lunedì
martedì
mercoledì
giovedì
venerdì
sabato
domenica
mattina
pomeriggio
sera
Scorri per sfogliare
Cronologia
General Manager
MLG
2022.12 - 2024.12
Assistant General Manager
Marylebone Leisure Group
2021.11 - 2022.12
Barlady
Bar soho
2018.09 - 2020.09
Bar manager
Unipersonale s.r.l
2017.03 - 2018.04
Head HR internship
Azienda Ospedaliera Sant'Andrea
2014.09 - 2015.03
Corso di Master Universitario di 1 Livello - Politiche e Strumenti per la Direzione e la Valorizzazione delle Risorse Umane
Università degli studi Roma TRE
Curso de formación permanente - Teachability and Entrepreneurship
Rome Business School
Laurea triennale - Scienze della Formazione, Formazione e Sviluppo delle Risorse Umane
Università degli Studi di Roma Tre
DigComp 2.2 User - Competenze digitali
Intertec Accredia
ESOL International C2 CEFR - Inglese avanzato
British Institute