Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Francesca Cascino

Palermo

Summary

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.


Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Assistant

Zoo Services.
03.2020 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Crew Member.

Mc Donald's
06.2018 - 06.2020
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Waitress

Ombelico del Mondo, Mondello.
09.2017 - 01.2018
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Travel Agency Operator, Erasmus Project + ETHOS

Alexander Tour Company, Sofia, Bulgaria
02.2017 - 05.2017
  • Coordinated project planning and execution with team members and team leads.
  • Maintained telecommunication and data circuits throughout facility.
  • Took incoming calls from public and transferred to correct department.

Education

High School Diploma -

I.T.E.T MARCO POLO.
Palermo, Italy.
07.2016

Skills

  • Product Merchandising
  • Returns and Refunds
  • Cash Register Operation
  • Stocking and Replenishing
  • Till Counting
  • Cash Handling
  • Stock Management
  • Sales Expertise
  • Payment Processing
  • Selling Skills

Certification

  • Certified dog educator, CSEN - From June 2018 to June 2020.

Timeline

Sales Assistant

Zoo Services.
03.2020 - Current

Crew Member.

Mc Donald's
06.2018 - 06.2020

Waitress

Ombelico del Mondo, Mondello.
09.2017 - 01.2018

Travel Agency Operator, Erasmus Project + ETHOS

Alexander Tour Company, Sofia, Bulgaria
02.2017 - 05.2017

High School Diploma -

I.T.E.T MARCO POLO.

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Francesca Cascino