Francesca Compagnoni
Varese
Summary
Results-driven Assistant Retail Manager with strong background in managing retail operations and providing excellent customer service. Proven track record of success in increasing sales, managing inventory and achieving financial goals. Smart with keen eye for data to identify areas for improvement.
Overview
15
15
years of professional experience
Work History
Assistant Retail Store Manager
WMF GmbH - Group Seb S.p.A
06.2019 - Current
- Assisted store manager in meeting standards for customer service and quality.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Produced regular sales reports, analyzed data and identified areas for improvement.
Sales Assistant
WMF GmbH - Group Seb S.p.A
05.2018 - 06.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Sales Assistant
Henry Cotton's
09.2017 - 05.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
Store Manager
Pulsar Milano
09.2013 - 07.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Sales Assistant
Pulsar Milano
09.2010 - 09.2013
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Teacher
IIS Maxwell
09.2008 - 07.2011
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Bachelor of Science - Bachelor of Science in Environmental Science
Università Degli Studi, Milano Bicocca
Milano10.2007
High School Diploma -
IIS Maxwell
Milano07.2002
Skills
- Corrective Actions
- Client Needs Assessment
- Hiring and Onboarding
- Continuous Development
- Budget Controls
- Policy Development and Enforcement
- Materials Planning and Logistics
- Effective Working Relationships
- Performance Monitoring and Evaluation
Languages
Italian
Bilingual or Proficient (C2)
English
Intermediate (B1)
Dutch
Elementary (A2)
Timeline
Assistant Retail Store Manager
WMF GmbH - Group Seb S.p.A
06.2019 - Current
Sales Assistant
WMF GmbH - Group Seb S.p.A
05.2018 - 06.2019
Sales Assistant
Henry Cotton's
09.2017 - 05.2018
Store Manager
Pulsar Milano
09.2013 - 07.2017
Sales Assistant
Pulsar Milano
09.2010 - 09.2013
Teacher
IIS Maxwell
09.2008 - 07.2011
Bachelor of Science - Bachelor of Science in Environmental Science
Università Degli Studi, Milano Bicocca
High School Diploma -
IIS Maxwell
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