Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Hi, I’m

Francesca Conte

Perugia
你有多大的成功取决于你有多大的期望，多大的梦想以及怎么面对挫折。逆水行舟! Your success depends on how big your expectations are, how big your dreams are, and how you deal with setbacks. Keep sailing the boat against the current!
Francesca Conte

Summary

Reliable and upbeat retail assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

7
years of professional experience
3
Languages

Work History

Carthusia - I Profumi Di Capri

Junior Retail Assistant
05.2023 - 07.2023

Job overview

  • Boosted customer satisfaction by providing tailored product recommendations and excellent service.
  • Assisted in visual merchandising, creating eye-catching displays that increased store traffic.
  • Managed inventory, ensuring optimal stock levels and minimal product wastage.
  • Contributed to sales goals by upselling products and identifying cross-selling opportunities.
  • Enhanced store presentation with regular cleaning, organization, and maintenance tasks.
  • Processed transactions efficiently, ensuring accurate cash handling and prompt customer service.
  • Built rapport with customers, fostering a welcoming atmosphere that encouraged repeat visits.
  • Collaborated with team members to achieve daily objectives and maintain a positive work environment.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

CSV Lazio At Associazione Cittadini Del Mondo ODV

Volunteer Services Officer
05.2022 - 05.2023

Job overview

  • Universal Civil Service volunteer;
  • Promoted first reception and inclusion of immigrants in the territory of Rome;
  • Supported and helped immigrants to local services;
  • Appointed to back office, database update and statistical surveys;
  • Helped Italian language teachers to lead Italian lessons for foreigners, supported in preparation and attention to teaching material ;
  • Managed a dynamic team of volunteer coordinators, fostering collaboration and professional growth;
  • Promoted a culture of inclusivity by implementing diversity training initiatives and addressing any concerns related to discrimination or bias among volunteers.

LAO Rafting S.r.l

Back and Front Office Assistant
08.2016 - 08.2016

Job overview

  • Traineeship experience in tourism management;
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk;
  • Handled secretariat services with booking and payment management;
  • Appointed to customer reception, mediation for foreign tourists;
  • Directed phone inquiries, answered customer questions, and scheduled appointments.

Education

Sapienza University
Rome, Italy

Master of Arts from Oriental Languages And Cultures
09.2024

University Overview

  • Completed Coursework: Chinese language proficiency HSK 5, 2021

University For Foreigners of Siena
Siena, Italy

Bachelor of Arts from Cultural And Linguistic Mediation
07.2018

University Overview

  • Erasmus for Studies Program, 2016/2017 from European Union
  • Study Abroad: Language Studies - Durham University, United Kingdom
  • Back and Front Office Assistant Stage, LAO Rafting S.r.l, Completed 2016
  • Dissertation: "Li Yu: analisi e riflessioni sulle traduzioni di 5 'shici' " with Chinese text translation into Italian, English, Spanish and French languages.
  • Completed Coursework: Chinese language proficiency HSK 3, 2018

Skills

  • POS System Operation
  • Stock replenishment
  • Cash Handling Accuracy
  • Sales proficiency
  • Store maintenance
  • Brand representation
  • Reliability and punctuality
  • Customer Assistance
  • Written Communication
  • Computer Proficiency and Microsoft Office
  • Multitasking Abilities
  • Effective Communication

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)
Spanish
Elementary (A2)

Certification

  • Certified Chinese Language Proficiency HSK 3, Confucius Institute Headquarters/Hanban - April 2018

Interests

Travelling, reading, dancing

Timeline

Junior Retail Assistant

Carthusia - I Profumi Di Capri
05.2023 - 07.2023

Volunteer Services Officer

CSV Lazio At Associazione Cittadini Del Mondo ODV
05.2022 - 05.2023

Back and Front Office Assistant

LAO Rafting S.r.l
08.2016 - 08.2016

Sapienza University

Master of Arts from Oriental Languages And Cultures

University For Foreigners of Siena

Bachelor of Arts from Cultural And Linguistic Mediation

Similar Profiles

CREATE PROFILE
Francesca Conte