Francesca Cortese
Ponticelli
Overview
12
12
years of professional experience
Work History
Store Manager
Action
12.2023 - Current
- Oversaw daily store operations, ensuring compliance with company standards and procedures.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Coordinated scheduling and staffing to maintain optimal coverage during peak hours.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Store Manager
POKE HOUSE
01.2021 - 12.2022
- Oversaw the launch of new retail locations in Campania. Managed staff recruitment, training, and customer assistance initiatives. Negotiated contracts and executed human resources functions. Utilized software applications for operational efficiency. Coordinated sales activities, cash handling, inventory management, and back-office operations. Developed purchasing strategies and conducted sales forecast analysis to establish budgets.
Store Manager
Pret a Manger
01.2016 - 01.2020
- Achieved efficient personnel management and enhanced customer acquisition strategies. Delivered exceptional client support and negotiated contracts successfully. Streamlined human resources operations and improved software application usage. Optimized sales activities, cash operations, inventory oversight, and back-office functions. Drove effective purchase order planning and conducted thorough sales forecast analysis to inform budget decisions.
Assistant Manager
Pret A Manger
01.2014 - 01.2016
- Assisted in managing a team of 30 individuals to support store operations. Helped organize merchandising and store layout to enhance customer experience. Provided customer service and processed transactions at the cash register. Supported product preparation and display. Conducted operations using software applications.
Education
Psychology -
Università Pegaso
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British School
London, Uk01.2015
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Liceo Linguistico Piero Calamandrei
Napoli01.2013
Skills
Problem-solving
Languages
Inglese: Livello C1
Francese: Livello B2
Tedesco: livello A2
Spagnolo: livello A2
Timeline
Store Manager
Action
12.2023 - Current
Store Manager
POKE HOUSE
01.2021 - 12.2022
Store Manager
Pret a Manger
01.2016 - 01.2020
Assistant Manager
Pret A Manger
01.2014 - 01.2016
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British School
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Liceo Linguistico Piero Calamandrei
Psychology -
Università Pegaso