Panoramica
Esperienza lavorativa
Istruzione
Competenze
Siti web
Certificazioni
Language skills
Cronologia
Generic
Francesca Gagliano

Francesca Gagliano

Casirate d'Adda,BG

Panoramica

21
21
years of professional experience
1
1
Certification

Esperienza lavorativa

Commercial back office

Esselunga
2023.01 - ad oggi
  • Purchasing back office
  • Supplier order management
  • System entry of discounts and promotions
  • Supplier price list management
  • Creation of supplier and item records
  • Promotional plan management
  • Relations with the sales network
  • Electronic archive management

Customer service and back office specialist

Stef
2018.10 - 2022.12
  • Customer service and supply chain activities
  • Check deliveries status
  • Contact with the distribution office for delivery planning
  • Contact with carriers to check the transport
  • Transport document management
  • Customer assistance about the use of the company portal
  • Order entry activity
  • Management of goods in stock in the warehouse
  • Returns management
  • Contact with the warehouse for goods control
  • Preparation of monthly reports for customers

Customer service specialist

Nexive
2014.12 - 2018.09
  • Customer service and supply chain activities
  • Management of the company's top customers
  • Creation and management of customer data
  • Order entry activities
  • Order tracking
  • Check order fulfillment in the expected delivery times
  • Returns and complaints management
  • Processing of commercial offers
  • Support for other company departments
  • Support to the sales force
  • Preparation of transport documents
  • Issuing invoices and credit notes
  • Preparation of monthly reports for customers

Customer service specialist

Groupon Italia
2010.02 - 2014.11
  • Customer service and supply chain activities
  • Managing Italian and foreign customer and suppliers requests (EMEA area)
  • Entering and managing customer orders
  • Order shipment status check
  • Order delivery delays check
  • Claim management and related reports
  • Contacts with customers and suppliers for any issues resulting from defective products
  • Suppliers invoices check
  • Providing assistance to suppliers about shipment documents
  • Sales force support

Communication and Marketing Assistant

Segnali
2009.11 - 2010.10
  • Advertising and marketing campaign management

Customer service and back office specialist

Almavivaitalia
2001.07 - 2010.01
  • Handling reservations and ticketing for Alitalia customers
  • Claim management
  • Management of multichannel business information on goods / products / services
  • Management Alitalia loyalty program (Millemiglia)
  • Cross selling activity

Istruzione

Degree - Communication sciences

University of Palermo
Palermo
2007-07

Competenze

  • Excellent knowledge of Windows
  • Excellent use of Office programs (Word, Excel, Access, PowerPoint, Outlook)
  • Excellent use of Crm Salesforce
  • Excellent use of ERP systems
  • Flexibility and adaptability
  • Precision and attention to detail
  • Target oriented
  • Team management

Certificazioni

Driving license B

Language skills

Mother tongue(s): Italian
Madrelingua
C2
Other language(s): English
Avanzato
C1
Understanding: Listening C1, Reading C1
Avanzato
C1
Speaking: Spoken interaction C1, Spoken production C1
Avanzato
C1

Cronologia

Commercial back office

Esselunga
2023.01 - ad oggi

Customer service and back office specialist

Stef
2018.10 - 2022.12

Customer service specialist

Nexive
2014.12 - 2018.09

Customer service specialist

Groupon Italia
2010.02 - 2014.11

Communication and Marketing Assistant

Segnali
2009.11 - 2010.10

Customer service and back office specialist

Almavivaitalia
2001.07 - 2010.01

Degree - Communication sciences

University of Palermo
Francesca Gagliano