Francesca Gagliano
Casirate d'Adda,BG
Panoramica
21
21
years of professional experience
1
1
Certification
Esperienza lavorativa
Commercial back office
Esselunga
2023.01 - ad oggi
- Purchasing back office
- Supplier order management
- System entry of discounts and promotions
- Supplier price list management
- Creation of supplier and item records
- Promotional plan management
- Relations with the sales network
- Electronic archive management
Customer service and back office specialist
Stef
2018.10 - 2022.12
- Customer service and supply chain activities
- Check deliveries status
- Contact with the distribution office for delivery planning
- Contact with carriers to check the transport
- Transport document management
- Customer assistance about the use of the company portal
- Order entry activity
- Management of goods in stock in the warehouse
- Returns management
- Contact with the warehouse for goods control
- Preparation of monthly reports for customers
Customer service specialist
Nexive
2014.12 - 2018.09
- Customer service and supply chain activities
- Management of the company's top customers
- Creation and management of customer data
- Order entry activities
- Order tracking
- Check order fulfillment in the expected delivery times
- Returns and complaints management
- Processing of commercial offers
- Support for other company departments
- Support to the sales force
- Preparation of transport documents
- Issuing invoices and credit notes
- Preparation of monthly reports for customers
Customer service specialist
Groupon Italia
2010.02 - 2014.11
- Customer service and supply chain activities
- Managing Italian and foreign customer and suppliers requests (EMEA area)
- Entering and managing customer orders
- Order shipment status check
- Order delivery delays check
- Claim management and related reports
- Contacts with customers and suppliers for any issues resulting from defective products
- Suppliers invoices check
- Providing assistance to suppliers about shipment documents
- Sales force support
Communication and Marketing Assistant
Segnali
2009.11 - 2010.10
- Advertising and marketing campaign management
Customer service and back office specialist
Almavivaitalia
2001.07 - 2010.01
- Handling reservations and ticketing for Alitalia customers
- Claim management
- Management of multichannel business information on goods / products / services
- Management Alitalia loyalty program (Millemiglia)
- Cross selling activity
Istruzione
Degree - Communication sciences
University of Palermo
Palermo2007-07
Competenze
- Excellent knowledge of Windows
- Excellent use of Office programs (Word, Excel, Access, PowerPoint, Outlook)
- Excellent use of Crm Salesforce
- Excellent use of ERP systems
- Flexibility and adaptability
- Precision and attention to detail
- Target oriented
- Team management
Certificazioni
Driving license B
Language skills
Mother tongue(s): Italian
Madrelingua
C2
Other language(s): English
Avanzato
C1
Understanding: Listening C1, Reading C1
Avanzato
C1
Speaking: Spoken interaction C1, Spoken production C1
Avanzato
C1
Cronologia
Commercial back office
Esselunga
2023.01 - ad oggi
Customer service and back office specialist
Stef
2018.10 - 2022.12
Customer service specialist
Nexive
2014.12 - 2018.09
Customer service specialist
Groupon Italia
2010.02 - 2014.11
Communication and Marketing Assistant
Segnali
2009.11 - 2010.10
Customer service and back office specialist
Almavivaitalia
2001.07 - 2010.01
Degree - Communication sciences
University of Palermo