FRANCESCA GATTUSO

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer inquiries via phone, email and web-based platforms.
• Navigated multiple computer systems and applications to find information.
• Educated customers about billing, payment processing and support policies and procedures.

Management of social profiles (Facebook, Instagram, LinkedIn), content creation

Planning and implementation of the editorial and communication plan

secretarial support

• Research activities and graphic design, design for digital printing, use of digital printers on ceramic supports and production assistance with customers.