Francesca Giannini
Santarcangelo Di Romagna,RN
Summary
I am passionate about travel and I consider myself an active, sunny person with a great desire to know the different cultures. Thanks to the travelling I did during and after graduation, I acquired the adaptability and open-mindedness necessary to work in international contexts. During those years I realized my true passion was working in civil aviation.
Overview
9
9
years of professional experience
Work History
Front Office Assistant
Gianvito Rossi Srl
01.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Hostess reception customers and image
Italian Exhibition Group
01.2018 - 01.2024
Hostess in fairs and congresses: fair manifestation 'SIGEP', 'ECOMONDO', 'BEER ATTRACTION', hostess for promotion magazine 'Forbes', hostess for inauguration model car 'Honda'
Front office assistant
GIUSEPPE ZANOTTI S.P.A.
01.2022 - 10.2023
Receptionist
Kursaal Hotel, Tritone Hotel, Bridge Hotel
06.2015 - 08.2021
receptionist at hotels located in Rimini, Italy,
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Graduated in Cultures and practices of fashion - Fashion Merchandising
University of Bologna "Alma Mater Studiorium"
Rimini, Italy03.2022
High School Diploma -
Technical Institute For Tourism, "Marco Polo"
Rimini, Italy06.2017
Skills
- Listening Skills
- Problem-solving skills
- Administrative Skills
- Reception duties
- Strong Problem Solver
- Professional and mature
- Adaptability and Flexibility
- Multitasking Abilities
Personal Information
Date and place of Birth: 04/15/1997
Novafeltria, Italy
Additional information
- 04/2016, Course organized by Studio Valeri of Rimini Module four hours Safety and Health in the workplace
- 10/2021, Certificate course "HACCP level basic Food Operation" achieved with SASI safety s.r.|"
Study holiday abroad
- Language study abroad in Toronto, Canada (Three weeks Period, September 2014)
- Language study abroad in Valencia, Spain (Three weeks. Period, September 2016)
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
German
Beginner (A1)
Hobbies
Go hiking, walking outdoors, writing and reading, take pictures.
Consent
I authorize the processing of my personal data pursuant to Legislative Decree 196/2003, coordinated with Legislative Decree 101/2018, and art. 13 of the GDPR (EU Regulation 2016/679) for the purposes of personnel research and selection
Timeline
Front Office Assistant
Gianvito Rossi Srl
01.2024 - Current
Front office assistant
GIUSEPPE ZANOTTI S.P.A.
01.2022 - 10.2023
Hostess reception customers and image
Italian Exhibition Group
01.2018 - 01.2024
Receptionist
Kursaal Hotel, Tritone Hotel, Bridge Hotel
06.2015 - 08.2021
Graduated in Cultures and practices of fashion - Fashion Merchandising
University of Bologna "Alma Mater Studiorium"
High School Diploma -
Technical Institute For Tourism, "Marco Polo"
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