Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Francesca monaco

Francesca monaco

San matteo della decima

Summary

Reliable with solid background in providing high-quality service in busy restaurant environments. Skilled in multitasking and maintaining positive dining experience for guests. Demonstrated expertise in handling customer inquiries and resolving issues promptly and efficiently. Proven ability to collaborate with team members and adapt to fast-paced settings.

Overview

9
9
years of professional experience

Work History

Restaurant Server

Pizzeria La Fattoria
08.2016 - Current
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.

Event Hostess

Milanloveseoul
02.2025 - 02.2025
  • Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
  • Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.
  • Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
  • Provided support in setting up event spaces according to client requirements, demonstrating attention to detail and commitment to quality presentation.
  • Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.
  • Assisted event planners in organizing successful events, ensuring smooth execution of planned activities.
  • Enhanced guest experience by providing exceptional and personalized service during events.
  • Assisted with post-event cleanup and breakdown, ensuring the venue was returned to its original state in a timely manner for subsequent events.
  • Participated in team meetings and training sessions, staying current on industry trends and best practices for continuous improvement in performance.
  • Greeted guests and welcomed patrons in support of company service policy.
  • Reported any damage or maintenance issues to manager.
  • Hung up movie posters, banners and decorations for promotional events.

Education

No Degree - Art Education

Boccioni
Naples, Italy

Skills

  • Customer satisfaction
  • Order taking
  • Organization
  • Guest service
  • Cleanliness
  • Menu recommendations
  • POS system operation
  • Order accuracy
  • Allergy awareness
  • Suggestive selling
  • Professional appearance
  • Team collaboration

Languages

English
Intermediate (B1)
Spanish
Beginner (A1)

Timeline

Event Hostess

Milanloveseoul
02.2025 - 02.2025

Restaurant Server

Pizzeria La Fattoria
08.2016 - Current

No Degree - Art Education

Boccioni

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Francesca monaco