Francesca Oriana
Genova
Profilo professionale
Accomplished professional with expertise in technology integration and people development, leveraging advanced skills in Excel and PowerPoint to drive organisational success. Proficient in data analysis and interpretation, with a strong understanding of human resources policies. Committed to fostering innovation and efficiency within teams while pursuing opportunities for career advancement in dynamic environments.
Panoramica
17
17
anni di esperienza
1
1
certificazione
Esperienza lavorativa
HR Fleet Hotel Operations Senior Partner
Costa Crociere S.p.A.
Smart working
12.2024 - Current
- HR Partner of onboard Senior Manager: Hotel General Manager, Hotel Director, Hospitality & Operations Director, Food & Beverage Director, Food & Beverage Manager, Sales Director, Cruise Director, Assistant Cruise Director.
- Guarantees the assignment of the Senior Manager (Capo Commissario e Primo Commissario) personnel of the relevant department to the ships in line with the needs of the Company, the Crew, and the Ship.
- Conducted workforce planning and benchmarking to meet company needs.
- Conducted annual performance reviews to improve employee productivity.
- Reduced staff turnover through improved performance development programmes.
- Created succession plans and promotion paths for staff.
- Led senior managers to deliver interventions and solutions consistently meeting workforce needs.
- Organised regular feedback sessions providing valuable insights into staff satisfaction levels.
- Improved business HR policies by guiding and collaborating with managers.
Crisis Management - HR Function
Costa Crociere S.p.A.
01.2021 - 09.2025
- HR officer coordinating HR activities during crisis management;
Fleet Hotel HR Partner
Costa Crociere S.p.A.
Smart working
12.2023 - 11.2024
- Onboard HR Directors & Learning Officers, Reporting & Analysis of Hotel Management
- Direct referent of onboard HR Department;
- Guarantees the assignment of the personnel of the relevant department to the ships in line with manning;
- Project coordinator of their activities onboard;
- Performance management: give contribution to their performance evaluation and responsible to calculate their bonus once a month;
- Coordinate of activities related to crew retention;
- Recruiting process;
- Collaborated on change management projects with key stakeholders for smoother transitions.
- Partnered with HR recruitment for faster and targeted hiring processes.
Fleet Hotel HR Data Partner
Costa Crociere S.p.A.
Smart working
01.2020 - 11.2023
- Monitoring and examining data analysis of all Hotel Department in order to better support ship’s operation.
- Supported management decisions by providing relevant HR data analysis.
- Simplified administrative tasks through competent handling of large amounts of data.
- Identified areas of potential risk through thorough analysis of company's existing compliance framework.
- Developed plans and strategies to promote continuous improvement.
HR Systems & Data Specialist - Fleet Hotel HR - Crew Experience, Training & Leadership
Costa Crociere S.p.A.
12.2017 - 12.2019
- Administrator of Learning Management System;
- Creation of a new training platform from business side in cooperation with all Costa Group;
- Owner of shipboard training data dealing with Port and Health Authorities, and monitoring training activity made by Learning Officers onboard;
- Plan and re-design online and classroom training;
- Public speaking: support to trainers during live sessions, workshop onboard and speech during ashore events;
- Organization of pre-boarding induction of new hiring and various events such as the annual HR Convention with all shipboard HR personnel;
Stage Hotel Onboard Training - Costa Campus
Costa Crociere S.p.A.
06.2017 - 11.2017
- Help Desk Learning Management System;
- Various onboard induction under supervision of Managers onboard;
- Creation of training instruments like catalog training and checklist for each position for support onboard Managers;
- Support in planning and design online and classroom training;
- Public speaking;
- Post-selection: certificates upload of pre-embarkation required documents;
- Selection of onboard HR Department;
Event Organization - Agency
01.2009 - 12.2017
- Hostess during events such as « Annual Congress in Medicine (Genoa) », Vorwerk Group, Jagermeister, Ship Baptism of GNV and Moby Company.
- Reception and customer registration, « Salone Nautico Internazionale » in Genoa - 2009-2017 and model for Jeanneau catalog 2009;
Istruzione
Master Degree - Business Management
Università degli Studi di Genova
09.2025
Bachelor Degree - Economics & Business Management
Università degli Studi di Genova
01.2015
Diploma di Liceo Classico -
Liceo Classico "Vittorino-Bernini"
01.2010
Competenze
- Excel
- PowerPoint
- Word
- Visio
- Lotus
- Microsoft 365
- People development
- Technology integration
- Data analysis and interpretation
- Human resources policies
Lingue
English
Advanced Intermediate
B2
Hobby e interessi
- Sports: Football, Swimming, Dance, Basketball, martial arts (ju-jitsu), skiing, tennis
- Music: singing and dancing
- Travel
- Volunteering from 12/2009 in Associazione 'Iaria Giacomini', Cantiano (PU, Italy): charity events aimed for supporting IRCCS Foundation (National Cancer Institute, pediatric oncology)
Certificazioni
Elementary Firs Aid Advanced, BLSD Training, May 25
Elementary First Aid, Oct 22
Basic fire-fighting course, Nov 22
Project Management, Apr-Jun 22
Digital Transformation, E-learning, Apr-Jun 20
Project Management – Basic course, Ott 19
Excel Advanced, 19
English Proficiency course, Wall Street English School ▪ Care Team course, 18
Public speaking & Coaching, Oct 18
Training Analysis and Design, Oct 2018
Training Delivery and Evaluation, Oct 2018
Train the Recruiter, Mar 18
Train the Trainer I e II livello, Sept 17
Cronologia
HR Fleet Hotel Operations Senior Partner
Costa Crociere S.p.A.
12.2024 - Current
Fleet Hotel HR Partner
Costa Crociere S.p.A.
12.2023 - 11.2024
Crisis Management - HR Function
Costa Crociere S.p.A.
01.2021 - 09.2025
Fleet Hotel HR Data Partner
Costa Crociere S.p.A.
01.2020 - 11.2023
HR Systems & Data Specialist - Fleet Hotel HR - Crew Experience, Training & Leadership
Costa Crociere S.p.A.
12.2017 - 12.2019
Stage Hotel Onboard Training - Costa Campus
Costa Crociere S.p.A.
06.2017 - 11.2017
Event Organization - Agency
01.2009 - 12.2017
Master Degree - Business Management
Università degli Studi di Genova
Bachelor Degree - Economics & Business Management
Università degli Studi di Genova
Diploma di Liceo Classico -
Liceo Classico "Vittorino-Bernini"
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