Francesca Ottolini
Summary
Professional with many years of experience in tourism, coupled with a solid training in the field of tourism and strong attitude to continuous learning. Able to work successfully with the team and to operate independently when required, it is distinguished by its excellent organizational skills, interpersonal and time, as well as strong expertise in analyzing trends of commercial destinations and negotiating the best commercial and financial terms
Strong focus on team collaboration, dynamic change management, and achieving measurable outcomes.
Overview
19
19
years of professional experience
Work History
Supply Management Executive
TUI
12.2022 - Current
- Support commercial growth by building strong relationships with suppliers in the top destinations and venues in the region.
- Support the suppliers' enrolment and onboarding process
- Build and optimize the supply of pre-existing cities & venues as well as launch new destinations within the region
- Generation of new leads and strategic acquisition of new and unique products
- Liaise with different stakeholders to implement best practices.
Yield Manager
Hotelbeds
07.2017 - 11.2022
- High degree of operational autonomy achieved through efficient organization and effective understanding of one's role within deadlines and quantitative and qualitative requirements.
- Quick comprehension of instructions, feedback, questions and requests thanks to the ability to actively listen to one's interlocutor and quickly formulate effective responses or actions.
- Promotion of a constructive dialogue, respectful and open to comparison, able to take into account the specificities of the interlocutor whether it is colleagues, superiors or customers.
- Effective and proactive collaboration with colleagues and superiors, working in full synergy with the team to achieve the goals set.
- Analysis of business trends and opportunities in the commercial destination
- Negotiation and conclusion of new contracts or renewal contracts through hotel visits or remotely
- Negotiation of the best commercial and financial terms
- Strategically manage inventory to sell to the right customer, at the right time, at the right price
- Anticipate and influence customer behavior to maximize operating margin
- Maintenance and improvement of the contractual conditions with the clients (Hotel) to maximize availability, offers and to have the best available rates
- Analysis of statistical reports to identify weaknesses/ strengths of the structure
- Flawless organization of work and early planning of activities to ensure that quality, time and budget requirements are met on an ongoing basis.
- Efficient and proactive management of working time, reducing the number of unforeseen and ineffective activities thanks to an accurate planning of the tasks to be carried out.
Booking Officer
AllTours.it
10.2016 - 05.2017
- Web booking: management of bookings received from the portals and the site
- Loading product for website
Assistant Sales Director
Club Esse
05.2015 - 08.2016
- Understanding the real needs of the customer in order to identify the fastest and most efficient solutions, guaranteeing a service of excellence aimed at offering a satisfactory experience in compliance with specific guidelines.
- Management of commercial relations with Italian and foreign operators
- Organization and development of events for the summer programming of the villages under the Club Esse brand
- Logistics organization for participation in trade fairs in Italy and Europe
Assistant Product Manager
Viola Vacanze Tour Operator
08.2012 - 11.2014
- Product planning of summer / winter season
- Maintenance and improvement of contractual conditions with suppliers (Hotels) to maximize availability, offers and have the best available rates
- Analysis of business trends and opportunities in the commercial destination
- Negotiation and conclusion of new contracts or renewal contracts through visits to hotels or remotely
- Strategically manage inventory to sell to the right customer, at the right time, at the right price
- Analysis of sales statistics reports to identify and implement appropriate actions to maximize sales opportunities
Travel Agent
Morbella Travel
11.2006 - 01.2012
- Organization of domestic and international travel and booking of flights, hotels and car hire.
- Negotiation of the best available travel rates.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Efficient and proactive management of working time, reducing the number of unforeseen and ineffective activities thanks to an accurate planning of the tasks to be carried out.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Professional use of Sabre for booking flights ensuring maximum accuracy and competence.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
Education
Bachelor of Economics - Economia e Gestione delle imprese - Cultura turismo territorio e valore d'impresa
Uninettuno University
Roma11-2023
Skills
- Goal setting
- Analytical skills
- Organizational and planning skills
- Strategic partnerships
- Revenue growth
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Relationship building
Languages
Italiano
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
English
Intermediate (B1)
French
Intermediate (B1)
Personal Information
- Date of Birth: 07/12/1987
- Driving License: B
Timeline
Supply Management Executive
TUI
12.2022 - Current
Yield Manager
Hotelbeds
07.2017 - 11.2022
Booking Officer
AllTours.it
10.2016 - 05.2017
Assistant Sales Director
Club Esse
05.2015 - 08.2016
Assistant Product Manager
Viola Vacanze Tour Operator
08.2012 - 11.2014
Travel Agent
Morbella Travel
11.2006 - 01.2012
Bachelor of Economics - Economia e Gestione delle imprese - Cultura turismo territorio e valore d'impresa
Uninettuno University
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