Francesca Pedemonte
Cuneo
Summary
Proven leader at Donostia Surf Hostel Srl, adept in boosting guest satisfaction and streamlining check-in processes. Skilled in CRM software and complaint handling, I m skilled in fostering team.
Overview
19
19
years of professional experience
Work History
Customer Care Officer
New Penta Srl
10.2021 - 10.2024
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
Receptionist Administrator
Palace Hotel
03.2019 - 02.2020
- Utilized office software to create documents and manage spreadsheets for improved workflow.
- Prioritized tasks to ensure timely completion of daily responsibilities.
- Coordinated office activities by managing schedules and organizing meetings.
- Delivered important information to relevant parties for keeping everyone informed and updated.
General Manager
Donostia Surf Hostel Srl
08.2015 - 10.2018
- Conducted random inspection of hostel's policies by visiting and checking rooms for adherence to cleanliness and hygiene standards.
- Maximized room yield and hostel's revenue through innovative sales practices and yield management programs.
- Created detailed budgets and financial reports for management review, supporting informed decision-making processes.
- Improved guest satisfaction by implementing efficient check-in and check-out processes.
- Improved communication among team members by implementing regular meetings and open channels for sharing concerns or ideas.
- Maintained a high level of cleanliness and safety throughout the hostel, resulting in positive reviews from guests.
- Monitored customer feedback regularly and implemented necessary changes based on suggestions, ensuring continuous improvement in guest satisfaction levels.
- Communicated with customers to address complaints, find solutions to problems and welcome guests into facility.
- Established partnerships with tour operators to offer exclusive deals for hostel guests, enhancing their overall experience.
- Provided exceptional leadership as Hostel Manager by fostering teamwork amongst staff members and consistently prioritizing guest satisfaction.
Store Manager
Bonobo Store
11.2012 - 01.2014
- Established a welcoming atmosphere to encourage repeat business.
- Resolved customer complaints for improved store reputation and loyalty.
- Analyzed sales data for strategic planning and resource allocation.
- Motivated staff to achieve store goals for enhanced sales productivity.
Store Manager
Creativi Tea
08.2010 - 02.2011
- Established a welcoming atmosphere to encourage repeat business.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Personal Shopper Assistant
Mango Store
10.2008 - 02.2010
- Efficiently managed multiple projects simultaneously while maintaining a high level of detail orientation for each individual task.
- Maintained up-to-date knowledge of fashion trends and new arrivals to provide clients with informed recommendations.
- Increased client retention by building strong relationships through consistent communication and timely followups.
- Collaborated closely with store associates to secure exclusive deals, discounts, or limited edition pieces for clients.
Fotografa
Free Lance
09.2005 - 04.2007
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
Education
Associate Degree - Ayurveda And Holistic
Janani Ayurveda School
Turin11-2023
Associate's Degree - Fashion Journalism
San Martins University
London06-2009
Certificate - Photography
Koine Association
Turin, Italy02-2005
Certificate DELE - Spanish
Regency School
Turin05-2004
High School Diploma -
Cravetta Institute Graphic And Advertising
Savigliano06-2000
Skills
- Complaint handling
- Call center experience
- CRM software
- Well-organized
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Care Officer
New Penta Srl
10.2021 - 10.2024
Receptionist Administrator
Palace Hotel
03.2019 - 02.2020
General Manager
Donostia Surf Hostel Srl
08.2015 - 10.2018
Store Manager
Bonobo Store
11.2012 - 01.2014
Store Manager
Creativi Tea
08.2010 - 02.2011
Personal Shopper Assistant
Mango Store
10.2008 - 02.2010
Fotografa
Free Lance
09.2005 - 04.2007
Associate Degree - Ayurveda And Holistic
Janani Ayurveda School
Associate's Degree - Fashion Journalism
San Martins University
Certificate - Photography
Koine Association
Certificate DELE - Spanish
Regency School
High School Diploma -
Cravetta Institute Graphic And Advertising
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