FRANCESCA PERIN
Binago
Summary
Accomplished Department Manager at Burberry, adept in leveraging CRM software and critical thinking to drive business improvements and team development. Demonstrated success in enhancing customer service and achieving performance targets, contributing to significant growth and operational excellence. Skilled in project management and team leadership, consistently exceeding sales and profitability goals. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Overview
20
20
years of professional experience
Work History
Department Manager
Burberry
06.2022 - Current
- Led a team of professionals to consistently achieve or exceed performance targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Store Manager
TWINSET MILANO
12.2017 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Store Manager
MISSONI
02.2017 - 01.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Store Manager
Roy Rogers
06.2014 - 12.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Deputy Manager
PACIOTTI
12.2012 - 03.2013
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Sales Assistant
FRATELLI ROSSETTI
09.2004 - 11.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Education
Master of Science - JURISPRUDENCE
UNIVERSITA DELL'INSUBRIA
COMO09.1999
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Follow-up skills
- Call Management
- Team Development
- Microsoft Office Suite
- Stock management
- Retail store support
- Brand representation
- Project management abilities
- CRM Software
- Key holder experience
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Department Manager
Burberry
06.2022 - Current
Store Manager
TWINSET MILANO
12.2017 - 05.2022
Store Manager
MISSONI
02.2017 - 01.2018
Store Manager
Roy Rogers
06.2014 - 12.2015
Deputy Manager
PACIOTTI
12.2012 - 03.2013
Sales Assistant
FRATELLI ROSSETTI
09.2004 - 11.2012
Master of Science - JURISPRUDENCE
UNIVERSITA DELL'INSUBRIA
Similar Profiles
David YongyaDavid Yongya
Client Advisor at BurberryClient Advisor at Burberry
Lilith LindsayLilith Lindsay
Receptionist & General Assistant at BurberryReceptionist & General Assistant at Burberry
Zulma OrtizZulma Ortiz
QC Inspector at BurberryQC Inspector at Burberry
Ahmed ElsherifAhmed Elsherif
Distribution Manager at BurberryDistribution Manager at Burberry
Francesca CammarataFrancesca Cammarata
Chef Assistant at Mount Hart Wilderness LodgeChef Assistant at Mount Hart Wilderness Lodge