FRANCESCA PRANTEDDU
Summary
I was born and raised in a family of entrepreneurs in the tourism and hospitality industry in central Sardinia. My background and experience have instilled in me the love and passion for our land; for family, friends and guests; and for our profession. Given my daily exposure to customers from all over the world, I have learned how to treat guests in a respectful and professional manner. I have always been curious and eager for new experiences which will add to my professional growth and I face each new opportunity and challenge with positivity and commitment. This, along with my managerial and organizational skills, has allowed me to work very well with others and how to deal and react to various situations
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrator
Municipality
Belvì Italy
10.2021 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Hospitality Coordinator
Hotel Ristorante Edera
Belvì Italy
01.2014 - Current
- Maintained exacting standards of quality and performance.
- Increased clients by carefully training staff to be accountable and motivated through hands-on training.
- Identified and resolved customer complaints concerning food or lodging.
- Project Manager.
- Preparation and organization of events.
- Customer service.
Server
Megu Restaurant 5 Star Hotel Resort
Gstaad Switzerland
12.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Floor Sales Representative
Enoteca Lic
New York
07.2023 - 10.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Recipient Of: Erasmus for Young Entrepreneurs
Stella Hospitality
New York
07.2023 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Social media, marketing and PR.
Fool Manager
Is Femminas Restaurant
Cagliari Italy
01.2022 - 06.2023
- Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
Education
Executive Master in PNRR And European Development
Luiss
Rome, Italy03.2023
Graduation in Economy And Management
Uniss
Olbia06.2022
High School Diploma -
ITC Antonio Maxia
Aritzo, Italy06.2016
Skills
- Adaptability in new contexts
- Flexibility
- Resistance to stress
- Ability to solve problems
- Positive personality
- Motivation and tenacity to pursue goals
- Ability to work in teams
Certification
- AIS: Italian Sommelier Association
- WSET Level 2 - Level 3 in course
- Cooking class by Luigi Pomata
- Training internship Ceas Belvì on analysis and creation of itinerant projects
- Winner of the Premio Gusto 2022 as best thesis on Tourism in Sardinia
Languages
Italian
English
Intermediate (B1)
Timeline
Server
Megu Restaurant 5 Star Hotel Resort
12.2023 - 03.2024
Floor Sales Representative
Enoteca Lic
07.2023 - 10.2023
Recipient Of: Erasmus for Young Entrepreneurs
Stella Hospitality
07.2023 - 10.2023
Fool Manager
Is Femminas Restaurant
01.2022 - 06.2023
Administrator
Municipality
10.2021 - Current
Hospitality Coordinator
Hotel Ristorante Edera
01.2014 - Current
Executive Master in PNRR And European Development
Luiss
Graduation in Economy And Management
Uniss
High School Diploma -
ITC Antonio Maxia