Francesca Sanna

• Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
• Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
• Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
• Responsible for technical support to customers - from architecture design, all the way to investigating technical issues in specific components used in the payment chain with specific focus on Instant Payment
• Experience with P2P, E-commerce, payment wallet and QR payment implementations.

Achieved seamless EPI integration in 3 markets by managing timely deployment by stakeholders.

Facilitated successful EPI implementation by ensuring coverage of all aspects for optimal UX.

Developed comprehensive EPI master plan across market for successful end-to-end delivery.

Improved member onboarding efficiency by monitoring progress with KPI reporting and risk mitigation.

• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.

• Responsible in providing consultancy service to Fintech, payment provider and more broadly to financial sector
• Understand the new industry strategy with a focus on Rest API and Cloud service
• Influence and advice clients using a design thinking approach and delivering very complex project with global scale
• Providing consultancy at pre-sales level for new complex project with a focus on instant payment using API, SFTP and Swift Solution.
• Helping to shape seamless API solutions that embed Design Thinking into the way our business creates value - consistently and at scale
• Inspiring and mentoring the junior team to build and evolve our Design Thinking mind-set, tools and techniques, including facilitating and leading interactive Design Thinking sessions as a delivery lead or co-facilitator;
• Building, maintaining and leveraging relationships across the bank to generate awareness and support of the Innovation agenda
• Support the planning, development and execution of user research to inform design decisions;
• Translating requests into briefs (problems and hypotheses to solve) that are both clear and motivating for stakeholder to developers.

• I was responsible in providing global integration consultancy services to clients supporting RFP and RFI
• Understand industry strategy together with how and why this can rapidly change
• Influence and advice clients in line with local banking requirements and technical needs
• Thereby identifying opportunities to streamline clients integration processes and cross sell opportunities
• Maximizing global/regional mandate opportunities and in turn increasing Bank revenue
• Lead global integration projects of business won which will handle all aspects of global and regional cash management solutions (including; liquidity management, payables management, receivables management, delivery systems and Trade solutions) for global client with focus on Italian corporate.
• Controlling and cascading communications related to payment and cash management channel service disruption to senior/executive management, customer facing support teams and customers
• Providing an effective liaison between Client Integration and various support groups including Operations and Technology to manage daily activities as well as implementing tactical and strategic solutions for the business
• Maintain ongoing interaction with in country teams withing Europe to broaden and strengthen the integration proposition and client relationships. With particular focus on Italy, Poland, Switzerland Netherlands, Ireland and Germany.
• Support Client Implementation Managers in the delivery of key projects, establish and attend steering committees
• Provide technical assistance and training on Hsbc E-commerce solution for Italian and UK clients on-site and virtually

• Responsible to provide a wide range of reporting and consultative services to new and existing clients to support the best Client Service excellence globally
• To provide high-quality customer service and act as a single point of service contact for selected top-tier revenue generators
• To support customers’ queries on all cash management products
• To differentiate HSBC from our competitors by providing par-excellent personalized service to these customers in order to win and retain their business
• To understand customers’ day-to-day banking activities and operational needs so as to perform insightful reviews to streamline customers’ processes and to spot cross sell opportunities.