Francesca Tricoli

• Assisted coworkers and staff members with special tasks on daily basis.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Managed filing system, entered data and completed other clerical tasks.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Identified and resolved discrepancies and errors in customer accounts.
• Welcomed customers and helped determine their needs.

Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Performed research to collect and record industry data.
• Organized and updated schedules for executives.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
• Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.

• Determined readiness of written pieces, made changes, and approved final versions for publication.
• Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
• Edited and revised wide array of content for accuracy, clarity and consistency.
• Suggested improvements to content to enhance quality and accuracy.
• Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
• Collaborated with graphics department to develop and implement visual elements.
• Collaborated with writers and graphic designers to develop content schedules and plan workflows.

• Ebook Creation with InDesign;
• Proven ability to learn quickly and adapt to new situations.
• Ran errands and provided general office support in a professional environment.
• Paid attention to detail while completing assignments.
• Proofread, edited and evaluated final copy to verify content aligned with established guidelines.

• Degree Awarded with 110/100 cum laude