Francesca Trovò
Sydney
Summary
Offering passion for hospitality and commitment to delivering exceptional customer experiences, ready to learn and grow in this environment. Brings understanding of customer service fundamentals and ability to quickly grasp new tasks and responsibilities. Ready to use and develop communication and organizational skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hotel Waitress
Hotel Venezia Terme
05.2024 - 12.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Coffee Barista
Hotel Terme Posta
09.2023 - 03.2024
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
Hotel Waitstaff
Hospitality Internship Aurora Hotel
06.2022 - 07.2022
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Developed strong rapport with customers, leading to increased repeat business and personal recommendations.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Hotel Waitstaff
Hospitality Internship Universal Hotel
09.2021 - 10.2021
- Collaborated with team members to consistently provide efficient service during peak hours.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
High School Diploma -
Pietro D’Abano State Hotel Catering School
Abano Terme, Italy07-2023
Skills
- Table setting
- Guest relations
- Food allergy awareness
- Menu memorization
Certification
- Cambridge assessment English: B1 preliminary (PET)
Timeline
Hotel Waitress
Hotel Venezia Terme
05.2024 - 12.2024
Coffee Barista
Hotel Terme Posta
09.2023 - 03.2024
Hotel Waitstaff
Hospitality Internship Aurora Hotel
06.2022 - 07.2022
Hotel Waitstaff
Hospitality Internship Universal Hotel
09.2021 - 10.2021
- Cambridge assessment English: B1 preliminary (PET)
High School Diploma -
Pietro D’Abano State Hotel Catering School
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