Francesco Catania
ROMA
Summary
My name is Francesco Catania, passionate about hospitality world. Through the years, i build my experience working in hotels and restaurant high level, always ready to attention to details and anticipate customer needs.
I don't like too much pronounce myself, i rather facts speak by themselves, but don't hesitate to contact me if you might need further information.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Floor Supervisor
Zuma Porto Cervo
05.2024 - 09.2024
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Delegated tasks to employees to enhance productivity and workflow.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
F&B Supervisor
Anantara Hotel Palazzo Naiadi
07.2023 - 05.2024
- Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end.
- Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer complaints involving food or beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Head Waiter
Six Senses Rome
01.2023 - 06.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
Head Waiter
Zuma Rome
07.2021 - 01.2023
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Greeted new customers, discussed specials, and took drink orders.
- Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
Chef De Rang
Zuma Rome
01.2018 - 07.2021
- Provided each guest with exemplary service through effective engagement,
- Maintained knowledge of current culinary trends, incorporating innovative ideas into menu offerings and presentation styles.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained well-organized mise en place to keep work consistent.
- Conducted daily inspections of table settings and dining areas to meet high-quality standards.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Head Waiter
Zuma Riyadh
01.2021 - 03.2021
Cameriere
Ristorante Da Roberta's
09.2015 - 07.2016
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Diploma professionale - servizi per l'enogastronomia e l'ospitalità alberghiera articolazione "enogastronomia"
Istituto d'istruzione Superiore Filippo Re Capriata IPPSAR Alberghiero
Licata, Sicilia06.2015
Skills
Problem-solving
Service delivery management
Teamwork
Time management
Attention to detail
Task prioritization
Certification
- Brevetto di Bagnino, S.N.S. (Società Nazionale Salvamento)
- O.S.S. Operatore Socio Sanitario, ENDASFORM MOLISE, 04/06/22
- Sommelier, S.S.A. (Sake Sommelier Association), 05/01/22
- Patente B
- Patente A2, 12/19/18
Personal Information
- Date of Birth: 03/18/94
- Gender: Maschile
- Nationality: Italiana
Timeline
Floor Supervisor
Zuma Porto Cervo
05.2024 - 09.2024
F&B Supervisor
Anantara Hotel Palazzo Naiadi
07.2023 - 05.2024
Head Waiter
Six Senses Rome
01.2023 - 06.2023
Head Waiter
Zuma Rome
07.2021 - 01.2023
Head Waiter
Zuma Riyadh
01.2021 - 03.2021
Chef De Rang
Zuma Rome
01.2018 - 07.2021
Cameriere
Ristorante Da Roberta's
09.2015 - 07.2016
- Brevetto di Bagnino, S.N.S. (Società Nazionale Salvamento)
- O.S.S. Operatore Socio Sanitario, ENDASFORM MOLISE, 04/06/22
- Sommelier, S.S.A. (Sake Sommelier Association), 05/01/22
- Patente B
- Patente A2, 12/19/18
Diploma professionale - servizi per l'enogastronomia e l'ospitalità alberghiera articolazione "enogastronomia"
Istituto d'istruzione Superiore Filippo Re Capriata IPPSAR Alberghiero
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