Overview
Work History
Education
Skills
Languages
Timeline
Generic
Francesco Cozzolino

Francesco Cozzolino

Ibiza

Overview

7
7
years of professional experience

Work History

Waiter

Oku hotels
05.2023 - Current
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.

Restaurant Floor Manager

Roto Ibiza
05.2021 - 02.2023
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Head Waiter

el carnicero
05.2019 - 10.2019
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised server staff and simultaneously served personal section of tables.

Chef De Rang

It Ibiza
06.2017 - 09.2017
  • Answered questions regarding menu items and suggested dishes exceeding guest expectations.
  • Delivered food to table using serving trays and refilled water glasses with pitchers.
  • Verified clearing of dishes, silverware and used glasses within reasonable amount of time after guests finished eating.

Food Runner

Oswald's menbers club, Mayfair
01.2017 - 05.2017
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.

Education

High School Diploma -

Hotel Management School
Napoli
07.2013

Skills

  • White Glove Service
  • Safety and Sanitation
  • Food Preparation and Safety
  • Supply Restocking
  • Food and Beverage Pairings
  • Customer Service and Rapport
  • Seating Assignment Preparation
  • Dining Room Preparation

Languages

Italian
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
English
Upper intermediate (B2)

Timeline

Waiter

Oku hotels
05.2023 - Current

Restaurant Floor Manager

Roto Ibiza
05.2021 - 02.2023

Head Waiter

el carnicero
05.2019 - 10.2019

Chef De Rang

It Ibiza
06.2017 - 09.2017

Food Runner

Oswald's menbers club, Mayfair
01.2017 - 05.2017

High School Diploma -

Hotel Management School

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Francesco Cozzolino