Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Francesco Esposito

Francesco Esposito

Pesaro

Summary

Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Overview

3
3
years of professional experience

Work History

Waiter/Deputy Manager of Customer Service

LA PAPPARDELLA
11.2022 - 01.2024

Order taking and table service.

Welcoming customers and offering a professional service,

friendly and competent.

Room monitoring, response to requests and verification of

customer satisfaction.

Management of reservations and arrangement of reserved tables.

Management of customer relationships in order to guarantee their

long-term loyalty.

Management of payments at the table.

Account processing and paper payment management ed

electronic.

Taking orders and delivering orders to the staff

Kitchen.

Complete management of assigned tables guaranteeing the standards of

adequate service and customer satisfaction.

Management of reservations and arrangement of seats first

of the arrival of guests.

Coordination of the work of [Number] collaborators, planning

of activities and optimization of procedures in order to achieve

the desired goals.

Monitoring the correct execution of the various activities

production in order to guarantee compliance with times, methods and standards

pre-established.

Research, selection and management of relationships with suppliers, verification

of procurement and operations management activities

administrative.

Motivation of staff to achieve objectives

economic and management through interventions [Description].

Use of communication capable of facilitating relationships and encouraging

the activity.

_______________________________________________________

Waiter/Bartender Assistant

MB Catering Srls
05.2022 - 10.2022

Administration of food and drinks ensuring compliance with

rules on hygiene and food safety.

Management of orders, warehouse and inventories.

Quick and efficient order preparation and kitchen support

as needed.

Support to dining room staff in table service.

Loading, unloading and rotation of goods in the warehouse.

Creation and organization of themed evenings and related events

installations.

Customer support in identifying the right combinations

between drinks and dishes.

Definition of the drink&wine list, based on the positioning of the

local.

Choice of products, labels and sharing with the staff

room on the items to be proposed.

Taking orders and delivering orders to the staff

Kitchen.

Collaboration with kitchen staff to ensure management

of orders and the speed of service.

Complete management of assigned tables guaranteeing the standards of

adequate service and customer satisfaction.

Management of reservations and arrangement of seats first

of the arrival of guests.

Optimal accommodation of guests with special needs, including

child seats and wheelchairs.

Account processing, payment management and issuance of payments

receipts.

Education and training

Language skills

Restaurant Waiter

American Graffiti
08.2021 - 05.2022

Control of goods in the warehouse and reporting to

[Qualification] of any irregularities.

Increased repeat customer base thanks to customer care

professional relationships with high profile clients and management

effective response to any problems in the service.

Review of procedures for performing [Task] in order to

increase productivity and maximize sales [Typology].

Maintaining a neat, clean and professional appearance.

Sanitization of tables and change of place settings.

Organization of the room and the layout of the tables.

Administration of dishes at the table with speed of service,

order and courtesy.

Support for opening and closing operations of the venue.

Checking reservations and assigning tables.

Resolution of customer complaints, inefficiencies and complaints.

Taking orders and delivering orders to the staff

Kitchen.

Demonstration of polite and professional behavior in

towards customers in order to encourage requests for

information and orders.

Chef Assistant

NONSOLOPIZZA
06.2021 - 08.2021

Creation of simple sauces, basic decorations and fillings.

Quick organization of the work plan by preparing tools and

ingredients.

Supervision of hygiene and cleanliness standards in compliance with

HACCP regulations.

Control of the quality and freshness of the ingredients used

for preparations.


Education

Beer Tapping And Culture Training Course - Beverage Industry

Heineken Beer
Pesaro, Italy

High School Diploma -

G.Marconi Scientific And Sports High School
Pesaro, Italy
06.2019

Skills

    I am a catering professional, positive and easy-going, capable of

    make guests feel at ease while taking into account the needs of

    business I know the workloads of the waiters, the production rhythms

    of the cuisine and customer preferences I am able to maintain

    efficiency and calm even in hectic environments, I have flexibility and

    understanding of working hours, excellent learning ability

    foreign languages I absolutely want to increase my skills

    in the catering sector, in order to make this job my first

    life project

    Excellent fit and good

    versatility in new contexts

    working

    Quick learning e

    excellent knowledge of Italian

    and English

    Professional presence

    Good interpersonal skills

    Availability to relocate

    abroad for any developments

    of corporate projects

    Attention to the customer

    Knowledge of the styles of

    service

    Physical endurance

    Up selling and cross selling strategies

    selling

    Cash management and payments

    Availability to work shifts

    Organizational skills e

    planning

    Predisposition for contact with

    public

    Use of the cash register

    Knowledge of allergies and

    food intolerance

    Set-up criteria e

    seating arrangements

    Average knowledge of

    Spanish

Languages

English
Advanced (C1)
Spanish
Intermediate (B1)

Timeline

Waiter/Deputy Manager of Customer Service

LA PAPPARDELLA
11.2022 - 01.2024

Waiter/Bartender Assistant

MB Catering Srls
05.2022 - 10.2022

Restaurant Waiter

American Graffiti
08.2021 - 05.2022

Chef Assistant

NONSOLOPIZZA
06.2021 - 08.2021

Beer Tapping And Culture Training Course - Beverage Industry

Heineken Beer

High School Diploma -

G.Marconi Scientific And Sports High School
Francesco Esposito