Francesco Gavassa

My job description and experiences:

• Traveled in all around the world, which is Europe (Germany, Switzerland, Austria and Italy) and Asia like Japan, China, malaysia and Singapore for more than one time for each of this places to enhanced team performance by conducting regular and strong training sessions on new technologies and troubleshooting techniques to the local colleagues and customer engineers.
• Resolved critical outages swiftly through meticulous root cause analysis, minimizing impact on customers'' operations.
• Implemented continuous improvement initiatives aimed at enhancing overall service delivery and operational efficiency within the organization.
• Established strong relationships with customers through effective communication and prompt resolution of concerns, fostering loyalty and repeat business.
• Managed a diverse portfolio of clients, ensuring consistent delivery of exceptional service and support tailored to their unique needs.
• Acted as a liaison between clients and internal teams, ensuring seamless communication and timely resolution of customer concerns.
• Consistently met or exceeded performance metrics related to response time, case closure rate, and customer satisfaction scores.
• Contributed to the company''s growth by providing top-notch service support that helped reinforce its reputation for excellence in the industry.

• Played a key role in pre-sales activities by providing technical expertise during client presentations, contributing to successful contract wins.