Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Francesco Le Grottaglie

Francesco Le Grottaglie

Bari

Summary

Flight Attendant with a strong work ethic and exceptional customer service skills, honed at Airdolomiti Lufthansa Group and Ryanair. Demonstrated adaptability and attention to detail through rigorous safety protocols and emergency management.

Overview

3
3
years of professional experience

Work History

Flight Attendant

Airdolomiti Lufthansa Group
07.2024 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to EASA regulations
  • Handled medical emergencies calmly and competently following established protocols.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.

Flight Attendant

Ryanair
10.2022 - 05.2024
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
  • Resolved passenger conflicts and medical emergencies during flights.

Exam Invigilator

Cambridge School
05.2022 - 08.2022
  • Checked student identification thoroughly, verifying eligibility for specific exams and preventing incidents of academic dishonesty.
  • Ensured exam integrity by meticulously monitoring student behavior during test sessions.
  • Conducted thorough inspections of examination rooms before and after tests, identifying potential security breaches or instances of cheating.

Education

Private Pilot License -

Aeroclub Bari
Bari
01.2025

High School Diploma - Scientific

Convitto Nazionale Domenico Cirillo
Bari
06.2022

Skills

  • Customer service
  • Strong work ethic
  • Attention to detail
  • First aid
  • Food and beverage service
  • Public speaking

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Flight Attendant

Airdolomiti Lufthansa Group
07.2024 - Current

Flight Attendant

Ryanair
10.2022 - 05.2024

Exam Invigilator

Cambridge School
05.2022 - 08.2022

Private Pilot License -

Aeroclub Bari

High School Diploma - Scientific

Convitto Nazionale Domenico Cirillo

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Francesco Le Grottaglie