Francesco Lequile
Naples
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Palm Heights Hotel
12.2022 - 10.2023
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Create detailed reports on weekly, monthly, and annual revenues
- Train new and current employees on proper customer service practices
- Cashiering.
Restaurant Manager
Il Baretto restaurant
03.2022 - 12.2022
- Coordinate with General Manager for everyday operation and maintain financial and administrative records
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Coordinate with team to meet sales target, ensure customer satisfaction and follow company procedures to increase productivity.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Floor Manager
Il Baretto restaurant
07.2021 - 03.2022
- Responsible for overseeing the daily operation of the restaurant including hiring and training restaurant staff
- Maintaining safety and food quality standards
- Keeping customers satisfied and handling complaints
- Organizing schedules and transportation
- Handling the opening procedures and the closing procedure including the cash register.
Head waiter
Nammos Pop Up
12.2020 - 04.2021
- Ensure the smooth running of operations and comply with serving food and beverage to guests according to prescribed service standards and procedures of the outlet with emphasis on speed and accuracy
- Knowledgeable of all food and beverage items on the menu.
Head waiter
Maxx Royal Resort
03.2020 - 11.2020
- Assist guests with making menu choices in an informative and helpful fashion
- Deliver exceptional service by greeting and serving customers in a timely, friendly manner
- Consistently adhere to quality expectations and standards of the guests
- Deliver exceptional, friendly, and fast service.
Head waiter
Walt Disney World Resort
06.2018 - 08.2019
- Assist guests in promoting specific menu items, answer inquiries regarding meal preparation and service, up-sell appetizers, specialty beverages, and desserts to increase guest check averages
- Coordinate with kitchen staff to ensure timely and accurate order preparation
- Regularly follow-up with guest tables and promptly fulfill additional requests
- Collect payments and balance transactions with receipts
- Frequently assist colleagues during rush periods to foster/promote teamwork while providing exceptional service and guest dining experience.
Waiter
Zambù restaurant
05.2015 - 05.2018
- Greets and welcomes guests to the restaurant; provides them with menu
- Gives recommendations on the menu and special offers of the day
- Liaisons with the kitchen to ensure prompt serving of all orders
- Ensures all tables are complete with utensils and dining ware
- Checks the quality of all food before serving; gets the bill upon request from the customer
- Studies menu items and food preparation guidelines.
Education
International bartender course -
EBS (European Bartender School)
Cape Town, South Africa12.2019
High school accounting and business degree -
ITC FRANCESCO SAVERIO NITTI
Naples, Italy01.2015
Skills
- Staff Management
- Operations Management
- Passion for Customer Satisfaction
- Customer Loyalty
- Adaptable
- Quality Assurance
- Food Service Background
- Time management
Languages
Italian
English
Spanish
Personal Information
Date of Birth: 01/20/96
Timeline
Restaurant Manager
Palm Heights Hotel
12.2022 - 10.2023
Restaurant Manager
Il Baretto restaurant
03.2022 - 12.2022
Floor Manager
Il Baretto restaurant
07.2021 - 03.2022
Head waiter
Nammos Pop Up
12.2020 - 04.2021
Head waiter
Maxx Royal Resort
03.2020 - 11.2020
Head waiter
Walt Disney World Resort
06.2018 - 08.2019
Waiter
Zambù restaurant
05.2015 - 05.2018
International bartender course -
EBS (European Bartender School)
High school accounting and business degree -
ITC FRANCESCO SAVERIO NITTI
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