Profilo professionale
Panoramica
Esperienza lavorativa
Istruzione
Competenze
Siti web
LANGUAGES
SYSTEMS & OPERATIONAL ENVIRONMENTS
Cronologia
Generic
Francesco Puglisi

Francesco Puglisi

Brussels

Profilo professionale

Senior operations and transformation leader with over 20 years of international experience in aviation and airport business. Proven ability to operate at the intersection of Operations, Strategy, and Technology, supporting complex decision-making in network control, capacity planning, and cost–service trade-offs.

Extensive background in airline operations, network planning, and large-scale transformation programs within high-pressure, 24/7 operational environments. Recognized for structured thinking, strong stakeholder credibility, and the ability to translate strategic priorities into executable operational roadmaps across global organizations.

Panoramica

21
21
years of professional experience

Esperienza lavorativa

Senior Program Lead – Global Operations Systems & Network Control

DHL Express
Brussels
2019.01 - ad oggi
  • Led global transformation initiatives supporting airline network control and operational decision-making across multiple regions.
  • Acted as strategic interface between Operations leadership, IT, and external vendors to align system evolution with business priorities.
  • Supported prioritization and execution of initiatives balancing cost, capacity, service quality, and operational constraints.
  • Contributed to the evolution of decision-support capabilities in complex, resource-constrained operational environments.
  • Provided structured insights to senior management on system limitations, integration gaps and execution trade-offs.
  • Netline suite ownership.

Network & Schedule Manager

Etihad Regional
Lugano
2016.05 - 2017.12
  • Owned airline network and schedule design to support profitability, growth, and operational feasibility.
  • Managed airport slots, traffic rights, and coordination with aviation authorities.
  • Developed network scenarios and business cases for route feasibility and capacity optimization.
  • Acted as interface between commercial, operational, and regulatory stakeholders.
  • Pre-operations and Network Operations Centre supervisor.
  • Represented the airline worldwide at IATA and Routes Conferences.
  • Implementation leader of Sabre Airvision commercial software in the network planning business process.

EARLIER CAREER

  • Progressive roles in airline operations, scheduling, and network planning.
  • Hands-on experience in operational control environments and airline planning functions.
  • Built strong foundations in aviation regulations, operational constraints, and airline economics.

Network & Schedule Analyst

Etihad Regional (Darwin Airline)
Lugano
2011.12 - 2016.04
  • Monitor and analyse airline network data, support commercial and operational strategies through optimization initiatives.
  • Applications for required airport slot and traffic rights.
  • Maintain airline flights network, ensure visibility and consistency across all commercial and operational systems.
  • Use data analytics to evaluate new network opportunities and provide structured recommendations.
  • Work collegially with stakeholder departments to create business case around new route feasibility.
  • Evaluate opportunities to include charter sales in scheduled network.

Reservation Center & Airport Ticket Office Supervisor – Training & Quality

Darwin Airline
Lugano
2011.03 - 2011.11

Reservation Center Supervisor, Training Specialist

Flybaboo SA
Lugano
2008.02 - 2011.03

Ground Agent

MXP – Milan Malpensa Airport
Milan
2006.09 - 2008.01

Corporate Executive

Stanmilano SAS
Milan
1997.01 - 2006.01

Istruzione

Diploma - Humanities

Liceo Ginnasio Statale Alessandro Volta
Como

Competenze

  • Operations Strategy & Transformation Program Leadership
  • Network Control, Capacity & Schedule Planning
  • Operational Decision Support
  • Cost–Service Trade-offs & Business Impact
  • Complex Stakeholder & Vendor Management
  • Program & Portfolio Governance
  • Prioritization & Execution
  • Aviation Operations
  • Risk & Operational Resilience

LANGUAGES

Italian – Native
Madrelingua
C2
English – C1
Avanzato
C1
French – C2
Esperto
C2

SYSTEMS & OPERATIONAL ENVIRONMENTS

  • Airline Operations & Network Control Systems
  • Decision-Support Platforms for Aviation Operations
  • Vendor-managed aviation software ecosystems
  • Integrated planning and operational monitoring environments

Cronologia

Senior Program Lead – Global Operations Systems & Network Control

DHL Express
2019.01 - ad oggi

Network & Schedule Manager

Etihad Regional
2016.05 - 2017.12

Network & Schedule Analyst

Etihad Regional (Darwin Airline)
2011.12 - 2016.04

Reservation Center & Airport Ticket Office Supervisor – Training & Quality

Darwin Airline
2011.03 - 2011.11

Reservation Center Supervisor, Training Specialist

Flybaboo SA
2008.02 - 2011.03

Ground Agent

MXP – Milan Malpensa Airport
2006.09 - 2008.01

Corporate Executive

Stanmilano SAS
1997.01 - 2006.01

Diploma - Humanities

Liceo Ginnasio Statale Alessandro Volta
Francesco Puglisi