Overview
Work History
Education
Websites
Languages
Additional Information
Timeline
Generic

Francesco Santostefano

Palermo

Overview

13
13
years of professional experience

Work History

Gaming Supervisor

Grosvenor Casinos
01.2020 - 09.2022
  • Enforced standards for recording customer and transactional information in computers.
  • Drove habits of consistent, succinct communication between team members and from supervisors to floor employees.
  • Watched for evidence of internal cooperation in fraudulent activities, inspecting gaming equipment and employee comportment for irregularities.
  • Assigned training courses and oversaw performance monitoring to guide employees through career development.
  • Responded with care to customer concerns to leave each customer satisfied and build reputation of service.
  • Called and conferred with maintenance personnel to minimize profit loss due to poor equipment condition

Casino Inspector

Grosvenor Casino
01.2016 - 01.2020
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Casino Dealer

Grosvenor Casinos
10.2012 - 01.2016

Casino Dealer

Gala Casino
01.2011 - 10.2012

Customer Service Representative

Villa Sofia Hospital
04.2009 - 04.2010
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Call Center Operator

Wind Infostrada
01.2009 - 03.2009
  • Responded to customer requests for products, services and company information.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Istituto Paritario Antonio Di Rudini'
Palermo
06.2007

Websites

Languages

English
Advanced (C1)

Additional Information

In compliance with the Italian legislative Decree no. 196 dated 30/06/2003, I hereby authorize you to use and process my personal details contained in this document.

Timeline

Gaming Supervisor

Grosvenor Casinos
01.2020 - 09.2022

Casino Inspector

Grosvenor Casino
01.2016 - 01.2020

Casino Dealer

Grosvenor Casinos
10.2012 - 01.2016

Casino Dealer

Gala Casino
01.2011 - 10.2012

Customer Service Representative

Villa Sofia Hospital
04.2009 - 04.2010

Call Center Operator

Wind Infostrada
01.2009 - 03.2009

High School Diploma -

Istituto Paritario Antonio Di Rudini'

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Francesco Santostefano