Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Francesco Sintucci

Francesco Sintucci

Barcelona

Summary

I know the working environment as I have been working every summer since I graduated from High School. I have always worked as a waiter in a touristic place so I know how to handle stressful and busy situations, how to manage clients from all over the world and with different needs and wants and how to cooperate in a team to ensure a service of quality. As a curricular internship, I had a chance to work side by side with a manager of a prestigious local shipping company and learn from him some of the managerial tasks. It has been a very useful experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Waiter

Cerviamare
05.2020 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Safety Supervisor

Foodie
02.2023 - 06.2023
  • Kept main work areas free of debris and obstacles that could cause falls and mishaps.
  • Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
  • Monitored safety practices of new and existing employees.

Beach Lifeguard

Adriasol 111
05.2021 - 09.2021
  • Promoted guest satisfaction by offering exceptional support and helping with location or facility questions.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Verified first aid supplies each day to effectively handle any emergency.
  • Set up and broke down equipment, umbrellas and chairs.
  • Responded promptly to emergencies on beach and in water, administered first aid and CPR and coordinated hospital transportation.
  • Secured facilities against access and damage during severe weather conditions and closures.
  • Scanned main areas to monitor for any safety risks.

Education

Bachelor of Arts - ADE: Administración Y Dirección De Empresa

Universidad De Huelva
Huelva

Master of Science - International Marketing Management

ESIC Business School
Barcelona
06.2024

Bachelor of Science - Business And Economics

Alma Mater - University of Bologna
Bologna
07.2023

High School Diploma -

Linguistic High School "Ilaria Alpi"
Cesena
07.2020

High School Diploma -

Bedford High School
Michigan, USA.
06.2019

Skills

  • Group Leadership
  • Lesson Planning
  • Adapting to Different Learning Styles
  • Quality Education
  • Tutoring
  • Customer Service and Rapport
  • Knowledge of Excell, Word and Office package
  • Team Work
  • Adaptability to different cultures
  • Eager to learn

Certification

IELTS English: C1

Spanish: C1

Languages

English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
French
Beginner (A1)
Russian
Beginner (A1)

Timeline

Safety Supervisor

Foodie
02.2023 - 06.2023

Beach Lifeguard

Adriasol 111
05.2021 - 09.2021

Waiter

Cerviamare
05.2020 - Current

Bachelor of Arts - ADE: Administración Y Dirección De Empresa

Universidad De Huelva

Master of Science - International Marketing Management

ESIC Business School

Bachelor of Science - Business And Economics

Alma Mater - University of Bologna

High School Diploma -

Linguistic High School "Ilaria Alpi"

High School Diploma -

Bedford High School

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Francesco Sintucci