Francesco Tarquini
Palombara Sabina
Summary
Dynamic Omnichannel Sales Assistant with a proven track record at Decathlon Italia, excelling in customer workshop repairs, customer satisfaction and digital and online purchases. Spearheaded the bike subscription service, enhancing store offerings. Skilled in sales expertise and leadership, adept at fostering teamwork and implementing effective sales strategies. Achieved significant improvements in team performance and customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Omnichannel Sales Assistant
Decathlon Italia
10.2020 - Current
- Provided customer assistance in both the workshop and sales department, ensuring high-quality service and customer satisfaction.
- Strong customer-oriented mindset, focusing on delivering excellent experiences.
- Acted as the Digital Referent for the store, developing a keen interest in digital strategies and innovation.
- Actively manage the bike subscription rental service, a key and highly active service in our store.
- Serve as the Cycling Department Referent, leading training sessions on new products and innovative sales strategies.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Monitored sales trends to advise management on potential inventory adjustments.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Education
Master Degree - Foreign Languages And Literatures
Sapienza Università Di Roma
Roma07-2025
Bachelor's Degree - Linguistic And Intercultural Mediation
Sapienza Università Di Roma
Roma09-2021
Skills
- Teamwork
- Communication
- Problem Solving
- Time Management
- Sense of Leadership
- Customer-oriented
- Quick adaptability
- Sales expertise
- Multitasking
- Active listening
Certification
- Cambridge English CAE - C1 english level
- Italy Driver's License
- First Aid Certification
cycling, making electronic music
I have been a competitive road cyclist since 2013 and still actively race at the interregional level. In the past, I achieved some top placements. Training is a key part of my lifestyle, and I work with a professional coach to continuously improve my performance.
Passionate about electronic music production in my spare time, experimenting with softwares such as FL Studio.
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Czech
Upper intermediate (B2)
German
Intermediate (B1)
French
Intermediate (B1)
Timeline
Omnichannel Sales Assistant
Decathlon Italia
10.2020 - Current
- Cambridge English CAE - C1 english level
- Italy Driver's License
- First Aid Certification
Master Degree - Foreign Languages And Literatures
Sapienza Università Di Roma
Bachelor's Degree - Linguistic And Intercultural Mediation
Sapienza Università Di Roma
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