Francesco Tesone

• Managed accommodation operations for approximately 250 properties across multiple clusters, including complex mountain locations.
• Oversaw high-volume room night allocations, ensuring efficient distribution aligned with production schedules.
• Administered contracts and annexes, maintaining compliance with organizational and partner requirements.
• Built and maintained strong partnerships with hotels to secure quality service delivery and operational flexibility.
• Acted as the main point of contact between OBS and the Organising Committee (OCOG) regarding accommodation agreements and room allocations.
• Ensured production crews received all required services, proactively addressing operational needs.
• Handled client complaints and resolved issues quickly to maintain high satisfaction levels.
• Supported the Broadcast Logistics Management (BLM) team during Games time, facilitating last-minute allocations and changes.
• Coordinated with external agencies to secure pre- and post-Games accommodation, minimizing unnecessary relocations for staff.
• Negotiated and finalized additional service contracts with hotels lacking required facilities.

Key Achievements:

• Successfully managed all hotel partnerships and contracts across a complex, multi-location environment.
• Achieved a 95% client satisfaction rate despite logistical challenges related to mountain clusters and limited availability.
• Ensured consistent delivery of required services for all clients through proactive planning and contract management.

• Manage and respond to 40–50 daily staff requests related to accommodation within a shared residential compound, including Wi-Fi issues, apartment allocations, and internal moves.
• Oversee full-cycle logistics for international and domestic staff travel, including flight bookings, scheduling support, and on-the-ground coordination to ensure smooth transitions.
• Coordinate and manage the logistics for external guest groups, including a 32-person choral ensemble performing at the Biennale—arranging their accommodation, flights, ground transport, and on-site support.
• Act as central liaison with the event team to process and fulfil logistical procurement needs for multiple concurrent Biennale events, ranging from standard items to complex, large-scale orders.
• Negotiate with suppliers and manage high-volume purchases (e.g. 10,000+ item orders), ensuring delivery timelines, budget compliance, and quality standards are met.
• Handle a minimum of 50 procurement and logistical requests daily during peak periods, supporting all functional areas of the Biennale with speed and accuracy.
• Lead and assign duties to a team of runners responsible for collecting and delivering physical materials, ensuring timely execution and smooth operational flow.
• Handle all ground transportation logistics for the staff, managing a fleet of approximately 30 cars and coordinating daily scheduling, availability, and vehicle support.
• Deliver comprehensive, end-to-end logistical support across staff operations and event execution, responding swiftly to evolving needs with a proactive, solutions-oriented approach.

• Successfully managed accommodation operations across three key clusters: Pragelato, Sestriere, and Cesana Torinese
• Achieved a 100% contract signing rate for 13 hotels within the designated clusters
• Negotiated contracts below the average rate of C75 per person per night, ensuring cost efficiency
• Collaborated with key stakeholders and hotel managers to streamline operations and foster strong partnerships
• Applied strategic accommodation management practices, ensuring smooth operations and high client satisfaction
• Optimised resources and developed templates and processes to enhance team efficiency
• Coordinated payments and maintained clear communication with partner hotels
• Successfully created an allocation master plan to efficiently manage accommodations within the clusters

• Successfully managed a diverse portfolio of hotels in Paris, accommodating over 2,300 clients
• Optimised room allocations by 20% through strategic swaps for maximum efficiency
• Negotiated favorable terms with hotels, resulting in a 15% reduction in overall accommodation costs
• Proactively identified and resolved challenges, leading to a 98% guest satisfaction rate
• Mentored and developed a new colleague: Taught job responsibilities and supervised their management of hotels, resulting in a 35% increase in their team's efficiency

• Streamlined logistics for media events, including coordinating hotel arrangements for the World Press Briefing.
• Streamlined logistics for media events, including coordinating hotel arrangements for the World Press Briefing while negotiating favourable rates for press and press attachés.
• Secured savings of 15% by negotiating favorable press rates for 10 press attachés.
• Secured dedicated booking pages at hotels for press and press attachés, ensuring convenient and efficient accommodation access for clients.
• Developed a comprehensive SharePoint page (Press Operations extranet) to serve as a centralized information hub for media personnel.

• Managed hotel inventory based on allocated quotas and participant needs
• Liaised with stakeholders to review booking requests and cancellations
• Ensured clear communication within the Local Organizing Committee (LOC)
• Developed essential documents and templates for the Accommodation Team
• Coordinated payments and invoicing with partner hotels and suppliers
• Built strong relationships with accommodation partners to ensure flexibility and smooth operations
• Onboarded and managed Accommodation Key Volunteers
• Successfully implemented and oversaw on-site operations for two delegation hotels (800 guests, 6 delegations, 5,000 room nights)
• Managed booking prior to and during the games for the main Key Volunteers property (200= guests, 2,100= room nights)
• Gathered data for knowledge transfer
• Results: Achieved all assigned goals and ensured successful accommodation management for the World Games

• Enhanced guest satisfaction by 85% by delivering exceptional service and creating positive first impressions for all visitors.

• Secured Green Codes for over 800 clients traveling to Beijing.

• Managed a diverse portfolio of hotels in Tokyo, accommodating over [2000] individuals, including OBS production crews, stakeholders, vendors, and colleagues.
• Optimised room allocations through strategic swaps to maximize efficiency and cater to changing needs during the Olympic and Paralympic Games.
• Ensured exceptional guest experiences for all OBS clients by meticulously managing room nights, allotments, and liaising with hotel General Managers.
• Proactively negotiated with hotels to secure early breakfasts and other amenities when necessary, prioritizing company success and achieving OBS' high service standards.
• As an Accommodation Officer, I actively identified and resolved logistical challenges to ensure smooth operations throughout the Games.
• Managed the contracting process for hotels and their relative annexes, ensuring all agreements met OBS' requirements and provided optimal accommodation solutions for our clients.
• Managed accommodation for 3,000= production crews and OBS employees across multiple hotels.

• Oversaw furniture assembly, volunteer organization, and athlete/delegate support for the Napoli Summer Universiade Athletes Village

• Improved guest satisfaction by 20% through delivering exceptional customer service consistently.
• Improved guest satisfaction by 45% by ensuring a smooth check-in experience for over 500 guests monthly.