FRANCESCO TRICARICO
Casamassima
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
My profile underscores my proficiency in multiple languages, enhancing my ability to provide personalized and exceptional service in diverse cultural settings.
Overview
7
7
years of professional experience
Work History
Restaurant Supervisor
La Calabrese
10.2023 - 10.2024
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Improved customer satisfaction by ensuring consistent quality of food and service.
Restaurant Waiter
Bella Napoli Restaurant
10.2017 - 06.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
High School Diploma -
Istituto Alberghiero Angelo Consoli
Castellana Grotte, Italy07-2017
Skills
- Customer Service
- Team Coordination
- Hospitality
- Staff Supervision
- Guest Relations
- Problem Resolution
Languages
Italian
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
French
Advanced (C1)
English
Advanced (C1)
Timeline
Restaurant Supervisor
La Calabrese
10.2023 - 10.2024
Restaurant Waiter
Bella Napoli Restaurant
10.2017 - 06.2023
High School Diploma -
Istituto Alberghiero Angelo Consoli
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