Francesco Zanoni
Botticino (BS),BS
Summary
Enthusiastic English teacher with excellent communication skills to develop high-achieving students. Capable of adapting teaching programmes, methods and resources to suit varying age and ability groups. Motivated to engage and enthuse pupils from diverse backgrounds.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
DSL - Delivery Station Liaison
Amazon
Brescia, Provincia di Brescia
2022.09 - 2023.03
- Communicated real time delivery information to drivers and customers.
- Optimised supply chain procedures through communication with the customers to maximise quality of delivery.
Translator & Editor
Freelance
2012.09 - Current
- Reviewed submitted translations, proofreading to spot and correct errors in punctuation, grammar and word choice. (EN>IT; IT>EN)
- Used industry-specific terminology to execute high-quality translations. (EN>IT; IT>EN)
Cabin Service Supervisor
Ryanair DAC
Dublin Airport and BGY Airport
2017.03 - 2022.09
- Maintained advanced knowledge of emergency procedures to safeguard passengers and crew.
- Held personnel accountable for fulfilling required duties and responsibilities during their respective shifts.
- Administered first aid on passengers experiencing medical emergencies.
- Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
Cabin Crew - Flight Attendant
Ryanair DAC
Dublin Airport
2015.11 - 2017.03
- Properly communicated between the flight deck and the cabin crew prior to and during flights.
- Relayed updates and information to passengers after confirming key details with pilot and senior crew members.
- Increased passenger satisfaction by promptly answering questions and providing solutions to issues arising during flights.
- Attended workshops and training sessions in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Project Manager
CapriMed
2014.10 - 2015.03
- Designed event set-up and displays to match client requests.
- Managed large-scale events from initial planning to successful completion.
- Arranged and coordinated catering and signage with external providers.
- Provided audio-visual equipment to suit exact conference and seminar requirements.
- Registered and briefed attendees on event schedules.
Ambulance Crew Member
COSP Mazzano
EMT
2013.01 - 2015.01
- Assessed situation severity of emergent medical incidents and delivered appropriate care.
- Evaluated patient vital signs and status to determine care needs.
- Executed well-informed critical decision making in high-pressure situations.
Educator
Comune di Salò
Salò, Provincia di Brescia
2013.07 - 2014.09
- Assisted disabled individuals to foster independence while still closely monitoring safety.
Tutor
Istituto Ceal
Brasilia (Brazil)
2011.10 - 2012.04
- Collaborated with staff to plan and schedule lessons for special needs students in an institute for hearing-impaired children in Brazil.
Education
CELTA - English Teaching
LTTB - Language Teacher Training Brussels
Brussels 2023.03 - 2023.04
Bachelor Degree - European Languages
Università Ecampus
2021.09 -
High School Diploma - Science
Liceo Scientifico Nicolò Copernico
Brescia 2006.09 - 2011.07
Skills
- CELTA Holder
- Creative class planning
- Critical thinking skills
- Classroom management
- Team Leadership
- Communication
Languages
English
Fluent
Italian
Native
Spanish
Intermediate
Brazilian Portuguese
Elementary
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
CELTA - English Teaching
LTTB - Language Teacher Training Brussels
2023.03 - 2023.04
DSL - Delivery Station Liaison
Amazon
2022.09 - 2023.03
Bachelor Degree - European Languages
Università Ecampus
2021.09 -
Cabin Service Supervisor
Ryanair DAC
2017.03 - 2022.09
Cabin Crew - Flight Attendant
Ryanair DAC
2015.11 - 2017.03
Project Manager
CapriMed
2014.10 - 2015.03
Educator
Comune di Salò
2013.07 - 2014.09
Ambulance Crew Member
COSP Mazzano
EMT
2013.01 - 2015.01
Translator & Editor
Freelance
2012.09 - Current
Tutor
Istituto Ceal
2011.10 - 2012.04
High School Diploma - Science
Liceo Scientifico Nicolò Copernico
2006.09 - 2011.07