Francesco Zanoni
Botticino (BS),BS
Summary
Enthusiastic English teacher with excellent communication skills to develop high-achieving students. Capable of adapting teaching programmes, methods and resources to suit varying age and ability groups. Motivated to engage and enthuse pupils from diverse backgrounds.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
DSL - Delivery Station Liaison
Amazon
Brescia, Provincia di Brescia
09.2022 - 03.2023
- Communicated real time delivery information to drivers and customers.
- Optimised supply chain procedures through communication with the customers to maximise quality of delivery.
Translator & Editor
Freelance
09.2012 - Current
- Reviewed submitted translations, proofreading to spot and correct errors in punctuation, grammar and word choice. (EN>IT; IT>EN)
- Used industry-specific terminology to execute high-quality translations. (EN>IT; IT>EN)
Cabin Service Supervisor
Ryanair DAC
Dublin Airport and BGY Airport
03.2017 - 09.2022
- Maintained advanced knowledge of emergency procedures to safeguard passengers and crew.
- Held personnel accountable for fulfilling required duties and responsibilities during their respective shifts.
- Administered first aid on passengers experiencing medical emergencies.
- Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
Cabin Crew - Flight Attendant
Ryanair DAC
Dublin Airport
11.2015 - 03.2017
- Properly communicated between the flight deck and the cabin crew prior to and during flights.
- Relayed updates and information to passengers after confirming key details with pilot and senior crew members.
- Increased passenger satisfaction by promptly answering questions and providing solutions to issues arising during flights.
- Attended workshops and training sessions in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Project Manager
CapriMed
10.2014 - 03.2015
- Designed event set-up and displays to match client requests.
- Managed large-scale events from initial planning to successful completion.
- Arranged and coordinated catering and signage with external providers.
- Provided audio-visual equipment to suit exact conference and seminar requirements.
- Registered and briefed attendees on event schedules.
Ambulance Crew Member
COSP Mazzano
EMT
01.2013 - 01.2015
- Assessed situation severity of emergent medical incidents and delivered appropriate care.
- Evaluated patient vital signs and status to determine care needs.
- Executed well-informed critical decision making in high-pressure situations.
Educator
Comune di Salò
Salò, Provincia di Brescia
07.2013 - 09.2014
- Assisted disabled individuals to foster independence while still closely monitoring safety.
Tutor
Istituto Ceal
Brasilia (Brazil)
10.2011 - 04.2012
- Collaborated with staff to plan and schedule lessons for special needs students in an institute for hearing-impaired children in Brazil.
Education
CELTA - English Teaching
LTTB - Language Teacher Training Brussels
Brussels 03.2023 - 04.2023
Bachelor Degree - European Languages
Università Ecampus
09.2021 -
High School Diploma - Science
Liceo Scientifico Nicolò Copernico
Brescia 09.2006 - 07.2011
Skills
- CELTA Holder
- Creative class planning
- Critical thinking skills
- Classroom management
- Team Leadership
- Communication
Languages
English
Fluent
Italian
Native
Spanish
Intermediate
Brazilian Portuguese
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
CELTA - English Teaching
LTTB - Language Teacher Training Brussels
03.2023 - 04.2023
DSL - Delivery Station Liaison
Amazon
09.2022 - 03.2023
Bachelor Degree - European Languages
Università Ecampus
09.2021 -
Cabin Service Supervisor
Ryanair DAC
03.2017 - 09.2022
Cabin Crew - Flight Attendant
Ryanair DAC
11.2015 - 03.2017
Project Manager
CapriMed
10.2014 - 03.2015
Educator
Comune di Salò
07.2013 - 09.2014
Ambulance Crew Member
COSP Mazzano
EMT
01.2013 - 01.2015
Translator & Editor
Freelance
09.2012 - Current
Tutor
Istituto Ceal
10.2011 - 04.2012
High School Diploma - Science
Liceo Scientifico Nicolò Copernico
09.2006 - 07.2011
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