Francesco Cantù

Appointed Chapter Leader of the 24x7 COA team (Centrale Operativa Allarmi - Italian Control Room). Main team activities: real-time monitoring of payment services (cards, payments), client communications management for Italian, Finnish, and Dutch clients (Customer Service Desk), cardholder Call Center services for a leading Italian banking group, Unix server maintenance (France), and multidisciplinary support activities for internal and external clients. The team consists of 15 resources, all based in Milan.

• Appointed Team Manager for the IBM-based legacy applications team, consisting of 9 resources based in Milan and Rome.

• Switch application's standby.
• Switch is a message and protocol manager, router, CICS-to-CICS channel manager within processor and Banks/Consortiums in OLCA and OLI auth. landscapes; message routers from GT ATM/POS to authorizers, managing both domestic (Bancomat/Pagobancomat) and international (Maestro, Mastercard, Visa, Amex, Diners, CUP, etc.) brands in acquiring and issuing processes.
• Participation in complex integration projects (e.g. Bank's migration due to merge/acquisition).

• Debit (also prepaid) / domestic/ international (MAH) payment cards authorization; application management (production environment), incident analyst, functional skills (support to analysis & development team), test capabilities. EMV standard & application skills (contact/contactless cards, online-only/online-offline, not prepaid/prepaid cards). NFC/HCE.Cooperation with x-country team (colleagues based in the Netherlands and Germany).
• Participation as Application Specialist in complex integration projects (e.g. Bank's migration due to merge/acquisition).

• Vipera mApp application management - Sw dedicated to KartenRegie App (Mobile Financial Services and Customer Engagement solutions available on Google Play & Apple Store), client: primary german Bank, german cards & customer managed. Appl. Unix & Oracle based - 3rd level customer support.

• Domestic POS (Pagobancomat) CH procedures management, batch procedures management (also stand by).

• ACI Base-24 EPS' script management (credit, debit, prepaid cards), Base 24 operator, support on MAH management (authorization module based on host), for debit cards (international/domestic, not prepaid/prepaid); installation support for ACI PRM (Pro-active Risk Management) product. Functional support in analysis, incident investigation & management. Support on internal test, UAT, SIT.

• Functional analysis, test & prod. env. management on MAH (Modulo Autorizzativo Host), international cards managed (brands Visa & MC, prepaid or not, mag stripe & EMV, contact/contactless, etc.); domestic cards managed (Bancomat/Pagobancomat networks). Overall around 20 mln cards managed (international + domestic).

• Management of the cardholders disputes (chargeback, arbitration, compliance analyst and contact) for the circuits/brands Visa and Eurocheque-Cirrus-Maestro/Mastercard.
• Support for the credit Institutes customers regarding every problem about clearing and settlement (issuing and acquiring) for the circuits/brands Visa, Eurocheque-Cirrus-Maestro/Mastercard , Diners, American Express, Aura.
• Company contact for any dispute/arbitration and compliance case involving any of the customer Bank/Institute.
• Management/control of batch automated procedures, clearing financial flows (incoming/outgoing), analysis/solutions for any procedural anomaly.
• Executive coordination of the assigned Office and the assigned collaborators (both on Head Office in Milan and Rome’s branch).
• From February 2005 to July 2006 I had been in charge to migrate all my activities to the new Card Services Team in Rome; I look after the staff training and I performed it with frequent work trip.

• Junior Programmer in mainframe environment. Progr. languages: COBOL/CICS/DB2.
• Technical support to Procedure Management Dept. - Card Services.