Francesco Maria Casalini
Roma
Summary
Guest Relations Officer ( Front of House)
I'm a pleasant guy, friendly, patient enough and funny but a little shy too.
I don't dislike relating to people solving their complains, loyalizing and making them feel good.
I have a fairly customer service focus. Moderately good at
organizing and managing, I'm also able to operate in a teamwork.
Always looking to learn new abilities, take on extra
responsibilities, and grow professionally improving other skills and things.
Overview
1
1
year of professional experience
Work History
Waitstaff
INAC(I need a chef) and Sidekicker
Sydney, AUS
04.2022 - 09.2022
- Boardroom waiter, waitbar, catering waiter, retail
- Preparing the buffet at the table with adequate speed of service and according to the guidelines agreed by the event organizer
- Assistance of diners through complete and accurate information on food, drinks, ingredients used and combinations
- Guarantee of a well-groomed, professional and suitable for the type of event
- Preparation of trays with the ordered food, seasonings, cutlery and items necessary for the consumption of the meal
- Supervising waiter availability and table turnover in order to make accurate decisions about seating position
- Hospitality of customers providing assistance during the service
- Arrangement of chairs and tables in the room according to the type of event and/or reservations.
- Preparation and supply of counters, refrigerated showcases, shelves and displays.
- Bar service at the counter for alcoholics drinks or not and snacks and hot fast food meals.
- Preparation and reorganization of the hall.
Kitchen hand and Stewarding
INAC(I need a chef) and Sidekicker
Sydney, AUS
04.2022 - 09.2022
- Washed dishes
- Tidied up cutlery
- Maintained kitchen and surrounding areas, keeping them clean and sanitary.
- Emptied trash bins, collected and removed waste from the floor and work surfaces, separated recyclables and properly disposed of grease.
- Operated with kitchen machines as glass crushers, trash compactors and sanitizers
- Used a sink sprayer, a lever-operated washing unit and a drying station, all of which must be used properly and in the correct order to ensure an efficient cleaning process.
- Sorted, organized and stored all utensils, cookware and miscellaneous supplies so that they can be located with ease
- Maintained clean, trash-free workspaces to maximize productivity and safety
Quality manager assistant
Holiday Village "Baia Del Silenzio ****"
Palinuro, Campania IT
06.2021 - 09.2021
- Handled customer complaints with empathy and
composure - Understanding and practical development of the
activities of the Front Office Department - Public relations with guests
- Dynamic front office agent
- Took care of the customers
- Customer loyalty
Front desk receptionist
Hotel Milton ****
Roma, IT
01.2021 - 02.2021
- Helped the guests and answered their questions
- Greeted and welcomed the customers and provided a positive first impression of the organization
- Check in and check out
- Booking management
Waitstaff
Ristorante al 34
Roma, IT
09.2020 - 12.2020
- Welcomed guests and accompanied them to their
table - Resolved customer complaints looking to maintain a high
level of satisfaction concerning food quality,
restaurant cleanliness, timliness and service - Greeted customers upon entry to the restaurant;
seated groups and provided menus and silverware - Performed setup duties such as preparing and
cleaning tables and organizing the work area - Ensured that all guests received the required
attention
Education
Two-years post-diploma tourism course/master - Turismo
UET(European University School of Tourism)
Roma, IT2021
High school diploma - Language
Linguistic High School " Vittoria Colonna"
Roma, IT2018
Skills
- Managerial attitudes
- Loyalize
- Problem solving
- Teamwork
- Handle conflict
- Customer service
- Organizational and planning skills
- Empathy
- Sales techniques
Languages
Inglese
Intermedio superiore
B2
Francese
Elementare
A2
Spagnolo
Intermedio superiore
B2
Italiano
Bilingual or Proficient (C2)
Additional Information
- I attended a semi-individual intensive course of one month at The British Institute of Rome.
- One month of a general english course at the Greenwich College in Sydney, Australia
- I attended a spanish general course of 2 months at the international House Valencia
No professional activities
- Basketball, swimming, combat sport, volleyball, golf, table football,
tennis, padel - Travelling, gym, listening music, movies/cinema, skying, boating ,
reading books and modelling
I participated to a fashion contest called ELITE MODEL LOOK arriving between the top ten and I did one week of bootcamp.
Afterwards I had to quit for some reasons. Now I wouldn't rule out the possibility to get back into modelling industry.
Timeline
Waitstaff
INAC(I need a chef) and Sidekicker
04.2022 - 09.2022
Kitchen hand and Stewarding
INAC(I need a chef) and Sidekicker
04.2022 - 09.2022
Quality manager assistant
Holiday Village "Baia Del Silenzio ****"
06.2021 - 09.2021
Front desk receptionist
Hotel Milton ****
01.2021 - 02.2021
Waitstaff
Ristorante al 34
09.2020 - 12.2020
Two-years post-diploma tourism course/master - Turismo
UET(European University School of Tourism)
High school diploma - Language
Linguistic High School " Vittoria Colonna"
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