Gabriel Vladu

Work History

Account Manager - B2B Business Development

Emerging Travel Group

Brescia,Bergamo,Mantova,Cremona,Piacenza,Lodi, Lombardia

02.2024 - Current

Generated revenue growth by identifying upselling opportunities within the existing client base.
Enhanced cross-functional collaboration by communicating regularly with colleagues in various departments, sharing insights, and working together on projects.
Streamlined sales processes, improving overall efficiency and reducing time spent on administrative tasks.
Provided exceptional customer service, consistently exceeding client expectations and fostering loyalty.
Conducted market research to identify potential clients and developed targeted sales strategies.
Delivered impactful product presentations that resonated with clients'' unique challenges and needs.
Negotiated favorable contract terms with suppliers, leading to reduced costs without compromising quality or delivery timescales.
Secured new business opportunities through networking and relationship-building activities.
Consistently met or exceeded monthly sales targets by effectively managing leads and closing deals.
Managed a diverse portfolio of clients, ensuring timely communication and effective project management.
Collaborated with internal teams to develop comprehensive proposals tailored to specific client requirements.
Organized successful trade shows and events showcasing company products, resulting in increased interest from prospective clients.
Championed company values both internally and externally, serving as a positive ambassador for the organization.
Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
Contributed valuable input during team meetings, offering innovative ideas for driving future growth.
Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
Built relationships with customers and community to establish long-term business growth.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Prepared sales presentations for clients showing success and credibility of products.
Managed accounts to retain existing relationships and grow share of business.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Compiled and analyzed data to determine approaches to improve sales and performance.
Managed revenue models, process flows, operations support and customer engagement strategies.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Front Office Management

Hotel Ocelle Thermae&Spa****s

Sirmione

05.2018 - 11.2023

Reservation Management, Customer Database Maintenance and Updates, Travel and Vacation Planning Cost Estimations, Pre and Post-Sales Support, Handling Travel Issues, Complaints, or Refunds, Managing Relationships with Facilities and Tour Operators, Reporting and Event Organization
Restocked supplies and submitted purchase orders to maintain stock levels.
Responded to inquiries from callers seeking information.
Interacted with customers by phone, email, or in-person to provide information.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Reconciled account files and produced monthly reports.
Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.

Team Manager

Desenzano del Garda

01.2014 - 04.2018

Management of Personnel Relations, Promotional Initiatives, Travel and Vacation Planning, Internal Issue Management, Relationship Management with Facilities and Tour Operators

Maître

Caffè Italia

Desenzano del Garda

04.2010 - 12.2013

Coordination of Restaurant Dining Services, Guest Reception, Table and Dining Room Setup, Customer Entertainment

Summary

Overview

Work History

Account Manager - B2B Business Development

Front Office Management

Team Manager

Maître

Education

High School - Mathematics and IT

Bachelor Degree - Business Economics

Master of Science - Cybersecurity

Master of Science - Python

Skills

Certification

Personal Information

Work Availability

Timeline

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