Gabriel Vladu
Account Manager
Desenzano Del Garda
Summary
Motivated and results-oriented professional with over 10 years of experience in the hospitality industry, specializing as a Travel and Account Manager. Currently pursuing Google Professional Certificates in Cybersecurity, Python and Public Speaking, Sell good and Sales Manual with Paolo Borzacchiello and Marco Andreoni. Eager to leverage my extensive background in relationship management, sales, and negotiation.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
6
6
Certification
Work History
Account Manager - B2B Business Development
Emerging Travel Group
Brescia,Bergamo,Mantova,Cremona,Piacenza,Lodi, Trentino Alto Adige, Lombardia
02.2024 - Current
- Generated revenue growth by identifying upselling opportunities within the existing client base.
- Enhanced cross-functional collaboration by communicating regularly with colleagues in various departments, sharing insights, and working together on projects.
- Streamlined sales processes, improving overall efficiency and reducing time spent on administrative tasks.
- Provided exceptional customer service, consistently exceeding client expectations and fostering loyalty.
- Conducted market research to identify potential clients and developed targeted sales strategies.
- Delivered impactful product presentations that resonated with clients'' unique challenges and needs.
- Negotiated favorable contract terms with suppliers, leading to reduced costs without compromising quality or delivery timescales.
- Secured new business opportunities through networking and relationship-building activities.
- Managed a diverse portfolio of clients, ensuring timely communication and effective project management.
- Collaborated with internal teams to develop comprehensive proposals tailored to specific client requirements.
- Organized successful trade shows and events showcasing company products, resulting in increased interest from prospective clients.
- Championed company values both internally and externally, serving as a positive ambassador for the organization.
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
- Contributed valuable input during team meetings, offering innovative ideas for driving future growth.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Consistently met or exceeded monthly sales targets by effectively managing leads and closing deals.
- Achieved significant cost savings through effective vendor negotiation tactics while maintaining strong working relationships with suppliers.
- Increased client satisfaction by addressing concerns and providing customized solutions for their business needs.
- Monitored performance metrics closely to identify areas for improvement in account management processes.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Front Office Management
Hotel Ocelle Thermae&Spa****s
Sirmione
05.2018 - 11.2023
- Reservation Management, Customer Database Maintenance and Updates, Travel and Vacation Planning Cost Estimations, Pre and Post-Sales Support, Handling Travel Issues, Complaints, or Refunds, Managing Relationships with Facilities and Tour Operators, Reporting and Event Organization
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Team Manager
HD
Desenzano del Garda
01.2014 - 04.2018
- Management of Personnel Relations, Promotional Initiatives, Travel and Vacation Planning, Internal Issue Management, Relationship Management with Facilities and Tour Operators
Maître
Caffè Italia
Desenzano del Garda
04.2010 - 12.2013
- Coordination of Restaurant Dining Services, Guest Reception, Table and Dining Room Setup, Customer Entertainment
Education
High School - Mathematics and IT
09.2004 - 08.2009
Bachelor Degree - Business Economics
10.2008 - 09.2012
Master of Science - Cybersecurity
09.2023 - Current
Master of Science - Python
06.2023 - Current
Skills
Financial services support
Meeting coordination
Managing office supply inventory
Expense reporting
Budgeting
Office management
Travel coordination
Time management
Booking travel
Staff Management
Scheduling
Strategic planning
Certification
C1 Cambridge, 04/2014
Personal Information
Date of Birth: 05/14/90
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Romanian
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Work Preference
Work Type
Contract WorkFull TimeLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit SharingTimeline
Account Manager - B2B Business Development - Emerging Travel Group
02.2024 - Current
Google - Master of Science, Cybersecurity
09.2023 - Current
Google - Master of Science, Python
06.2023 - Current
Front Office Management - Hotel Ocelle Thermae&Spa****s
05.2018 - 11.2023
Team Manager - HD
01.2014 - 04.2018
Maître - Caffè Italia
04.2010 - 12.2013
Università Di Brescia - Bachelor Degree, Business Economics
10.2008 - 09.2012
Colegiul Nicolae Titulescu - High School, Mathematics and IT
09.2004 - 08.2009