G H
Overview
17
17
years of professional experience
Work History
Consulant and Supervisor
Italian Restaurant La Vita
03.2023 - 10.2023
- Maintained compliance with company policies, objectives, and communication goals.
- Trainig the staff, waiters
- Taught and explained to the staff Italian culture, food, wine, etc
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Booking reservation
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Maître, Assistant Manager
Il Covo Restaurant
06.2022 - 10.2022
- Supervised a team and restaurant staff, while also managing dining room
- Organized and hosted events
- Invited customers into the restaurant in a friendly manner, seated them at appropriate tables
- Instructed guests on menu specials, took food and beverage orders, and answered any questions which may have arisen
- Paid close attention to dietary and allergic restrictions, remained clean and hygienic throughout all shifts
- Recommended perfect wine, beer and meal pairings according to customer tastes and fish of the day.
Quick service restaurant team leader
Le Blanchon
11.2021 - 04.2022
- Ensured quality service of up to 350 guests per lunch with no order mistakes
- Provided weekly menu
- Mediated problematic situations and managed to solve all issues of this kind
- Coordinated the fast food-service flow of orders and constantly monitored.
Travel Agent
Egmont Viaggi srl
02.2010 - 01.2020
- Fit and Groups Booking Office
- Negotiated the terms and conditions of contract with suppliers (hotels, local guides, bus and car company, restaurants, museum, etc.)
- Negotiated the terms and conditions of contract with nationals and internationals Tour Operators
- Offers of tailor-made itineraries tours of Italy
- Personalized itineraries and activities according clients needs and preferences
- Knowledge of the Giv program (Gestão de Informação em Vendas-Sales Information Management)
- Uploading invoices and checking them
- Tour and Travel Quotes
- Travel Cost Computation
- Handling and responding to complaints
- Full assistance to local guides and tour leader
- Transportation and Hotel Booking
- Travel Planning
- Tour Package Sales
- Travel Package Documentation
- Commission tracking
- Special Needs
- Leisure Travel
- Cancellation Policies
- Credit Card Payments
- Customer Inquiry and Response
- Booking wine and food tasting, entrance fees to museums and archaeological areas, parking places and everything else which could help to meet the needs of both group and individual clients
- Travel Destination Advice.
Chef De Rang
Restaurant Flamingo Beach
04.2009 - 10.2009
- Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Maintained knowledge of current culinary trends, incorporating innovative ideas into menu offerings and presentation styles.
- Handled customer complaints professionally, implementing solutions that maintained strong relationships with patrons.
- Developed rapport with regular customers by remembering preferences and accommodating special requests whenever possible.
Translator
Matej Bel Univeristy
09.2006 - 06.2007
- Translation of various literary texts and data sheets - French, Polish, English and Slovak language.
Education
Tourist and Hotel Management -
San Pancrazio Professional Training Centre
Giardini Naxos, Italy12.2007
Degree in Philology- translator and interpreter -
Matej Bel University
Banska Bystrica, Slovakia07.2007
Diploma maturity -French, Biology, Physic, Matematics -
Jozef Gregor Tajovský -linguistic high school
Banska Bystrica, Slovakia06.2002
Skills
- Teamwork and collaboration
- Creative
- Multi-cultural awareness
- Problem solving
- Communication
- Flexibility
Personal Information
- Nationality: Slovak
Languages
Slovak
Italian
English
French
Polish
Timeline
Consulant and Supervisor
Italian Restaurant La Vita
03.2023 - 10.2023
Maître, Assistant Manager
Il Covo Restaurant
06.2022 - 10.2022
Quick service restaurant team leader
Le Blanchon
11.2021 - 04.2022
Travel Agent
Egmont Viaggi srl
02.2010 - 01.2020
Chef De Rang
Restaurant Flamingo Beach
04.2009 - 10.2009
Translator
Matej Bel Univeristy
09.2006 - 06.2007
Tourist and Hotel Management -
San Pancrazio Professional Training Centre
Degree in Philology- translator and interpreter -
Matej Bel University
Diploma maturity -French, Biology, Physic, Matematics -
Jozef Gregor Tajovský -linguistic high school
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