GABRIELA PURDEL
Siena,Province of Siena
Summary
Dedicated professional with a strong background in hospitality and customer service, showcasing expertise in pet care, specialised cleaning, and environmentally friendly practices. Demonstrates exceptional organisational skills, effective multitasking, and a proactive attitude to ensure consistent service delivery. Skilled in tactful communication, guest interaction etiquette, and cash handling, complemented by fluency in English and a driving licence. Committed to maintaining integrity and professionalism while excelling under pressure. Career goals include contributing to high-quality service environments that value efficiency, sustainability, and attention to detail.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
Work history
Research Facility Security Officer
istituto di Vigilanza V.O.L.P.E
Siena, Province of Siena
02.2019 - Current
- Assisted HR during termination processes, ensuring employee departures were conducted peacefully.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Coordinated with other officers on shift changes smoothly and effectively.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Ensured smooth traffic flow in the car park by directing vehicles efficiently.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
- Checked ID cards and documented details in security log.
- Worked in security control room to continuously monitor CCTV feeds.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Maintained consistent site security, enforcing rules, issuing notifications and removing violators.
housemaid
Batchelor family
Castellina in Chianti, Province of Siena
01.2010 - 12.2020
- Made beds daily; changed linens weekly for a fresh sleeping environment.
- Fed pets per schedule, took them out for walks regularly for a happy pet environment.
- Prepared special diet meals to cater to specific dietary requirements.
- Arranged transportation needs, facilitated timely commute.
- Sorted mail daily; ensured important letters were brought to notice immediately.
- Performed deep cleaning tasks, resulting in spotless spaces.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Meticulously vacuumed, dusted and tidied guest rooms.
- Deep-cleaned bathrooms and kitchens to maintain excellent hygiene standards.
- Deodorised items and spaces to maintain freshness.
- Prepared meals and snacks to suit specific dietary requests.
- Shopped for groceries and domestic supplies to meet family needs.
housekeeper
borgo di barigianino
Siena, Province of Siena
04.2002 - 06.2010
- Organised cupboards and wardrobes to enhance orderliness in the house.
- Meet guests' needs by delivering top-notch hospitality services during their stay.
- Maintained high hygiene standards for improved living conditions.
- Prepared children's meals for healthier eating habits.
- Completed deep cleaning tasks resulting in a germ-free environment.
- Fulfilled special requests from homeowners to meet individual preferences.
- Provided exceptional care to household pets, resulting in contented animals.
- Laundered and ironed clothes, promoting appearance of cleanliness.
- Handled gardening duties, promoting an appealing outdoor space.
- Managed laundry process, washing, drying, folding clothes; keeping wardrobe tidy.
- Shopped for groceries regularly, ensuring sufficient food supplies at home.
- Cooked healthy and delicious meals ensuring satisfied family members.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements..
- Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
- Meticulously vacuumed, dusted and tidied guest rooms.
- Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
- Delivered faultless cleanliness standards and exceptional guest care.
- Proactively identified changing housekeeping needs to provide reliable and attentive service.
- Used specialist chemicals and equipment to remove stains from carpets, curtains and furniture.
- Treated delicate ornaments and valuables with caution, eliminating damage risk.
- Prepared meals and beverages to exact tastes and dietary requirements.
- Received visitors, answered telephone calls and coordinated special services for busy owners.
- Cared for household pets as part of routine work and during owner vacations.
Education
HIGH SCHOOL DIPLOMA - LANGUAGES
DIMITRIE CANTEMIR CLASSIC HIGHSCHOOL
ONESTI 09.1995 - 06.1999
Bachelor of Business Administration - MUNICIPAL POLICE OFFICER
LUCIAN BLAGA UNIVERSITY
SIBIU 09.2010 - 07.2013
Diploma in Basic English Grammar - LANGUAGES
ALISON empower yourself
online 09.2018 - 09.2018
Diploma- Int.Tourism with English Language - HOSPITALITY
ALISON empower yourself
ONLINE 02.2019 - 02.2019
Skills
- Pet care capabilities
- Guest interaction etiquette
- Consistency in service
- Patience under pressure
- Environmentally friendly cleaning practices
- Tactful communication
- Excellent memory for details
- High degree of self-motivation
- Specialised cleaning
- Cooking proficiency
- Waste management knowledge
- Expertise in cleaning products
- Efficient time management
- Effective multitasking
- Knowledge of antiques care
- Proactive attitude
- Integrity and honesty
- Cash handling
- Customer Service
- Organised and efficient
- English language fluency
- Spot cleaning
- Excellent oral and written communication
- Hardworking
- Professional appearance
- Room tidying
- Self-directed
- Driving licence
- Vacuuming
- Hospitality background
- Natural cleaning products
Languages
English
Fluent
Italian
Fluent
Romanian
Proficient (C2)
French
Intermediate
Affiliations
- TRAVELLING, MUSIC , ARTS , DESIGN
Timeline
Research Facility Security Officer
istituto di Vigilanza V.O.L.P.E
02.2019 - Current
Diploma- Int.Tourism with English Language - HOSPITALITY
ALISON empower yourself
02.2019 - 02.2019
Diploma in Basic English Grammar - LANGUAGES
ALISON empower yourself
09.2018 - 09.2018
Bachelor of Business Administration - MUNICIPAL POLICE OFFICER
LUCIAN BLAGA UNIVERSITY
09.2010 - 07.2013
housemaid
Batchelor family
01.2010 - 12.2020
housekeeper
borgo di barigianino
04.2002 - 06.2010
HIGH SCHOOL DIPLOMA - LANGUAGES
DIMITRIE CANTEMIR CLASSIC HIGHSCHOOL
09.1995 - 06.1999