GABRIELE AIANA

• Greeted customers and visitors as they arrived at the premises, checked their identification and provided directions when necessary.
• Arranged private or taxi transportation for residents and guests, gathered packages and delivered personal belongings to resident apartments.
• Transferred luggage, trunks and packages to and from rooms, loading areas, vehicles or transportation terminals with baggage carts.
• Self-motivated, with a strong sense of personal responsibility.
• Directed residents and guests to recommended service providers and restaurants and coordinated housekeeping services and other community-specific services such as dog walking.
• Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
• Relieved guests of luggage and connected with porters for delivery to rooms.
• Provided friendly and professional assistance to employees, visitors and customers.
• Assisted with customer requests and answered questions to improve satisfaction.
• Referent: general manager tel.3496921332

• Operated intercom systems, granting access to authorised individuals only
• Relieved guests of luggage upon arrival, safely storing and logging as needed.
• Greeted residents and guests upon entry, providing a welcoming atmosphere.
• Reported maintenance issues and hazards to property management promptly.
• Enforced building rules and regulations to maintain order and decorum.
• Contributed to the development of security protocols and evacuation procedures.
• Managed access control for the building, monitoring all incoming and outgoing individuals.
• Assisted residents with carrying luggage and parcels to their apartments.
• Escorted guests into the lobby and to the reception desk to begin smooth check-in procedures.
• Conducted regular security checks around the premises to maintain safety standards.
• Ensured that only authorized personnel had access to restricted areas.
• Maintained order in common areas such as lobbies, hallways, elevators, stairwells.

Referent: general manager tel.3496921332

• Operated intercom systems, granting access to authorised individuals only.
• Relieved guests of luggage upon arrival, safely storing and logging as needed.
• Warmly greeted and welcomed guests and visitors to [Location].
• Coordinated taxi and private hire vehicle services for residents and visitors.
• Provided directions and local area information to guests and new residents.
• Handled guest requests, queries, comments and complaints in a courteous and prompt manner, taking necessary action steps and ensuring resolution as required.
• Called taxis for guests and visitors as needed, offering directions and local information.
• Arranged meeting room bookings and amenities for residents' events.
• Referent:tel.3496921332
• Cleaned and organized building areas as required.
• Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.

• Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
• Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
• Greeted guests with warmth and professionalism for friendly, helpful service.
• Resolved guest inquiries punctually and politely for professional customer service.
• Facilitated smooth check-in and check-out processes by efficiently managing luggage movements.

• Cleaned and organized building areas as required.
• Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
• Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
• Resolved guest inquiries punctually and politely for professional customer service.
• Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.