GABRIELE ANTONINI
Crema, CR
Summary
Dynamic customer service leader with a proven track record at GE Vernova, enhancing client satisfaction through strategic communication and team training. Skilled in risk analysis and compliance, I excel in fostering relationships and driving process improvements, leveraging strong interpersonal skills and analytical expertise to achieve organizational goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Leader
GE Vernova
01.2005 - Current
- Led customer service team to enhance client satisfaction through effective communication strategies.
- Implemented training programs to elevate service standards and improve team performance.
- Analyzed customer feedback data to identify trends and drive process improvements.
- Developed and maintained relationships with key stakeholders to ensure alignment on service goals.
Risk Management Analyst
Coca Cola Bottling
04.2004 - 06.2004
- Analyzed risk exposure across supply chain operations, identifying potential vulnerabilities and recommending mitigation strategies.
- Developed comprehensive risk assessment frameworks to evaluate operational processes and compliance with safety standards.
- Collaborated with cross-functional teams to implement risk management policies, enhancing organizational resilience and compliance.
- Conducted regular audits of risk management practices, ensuring adherence to industry regulations and internal controls.
Risk Analyst
Pirelli
01.2000 - 03.2004
- Analyzed risk factors affecting operational efficiency and product quality.
- Developed comprehensive risk assessment models to identify potential vulnerabilities.
- Collaborated with cross-functional teams to enhance compliance with safety regulations.
- Conducted detailed qualitative and quantitative analyses to support decision-making processes.
Education
Master of Science - Business Management
Politecnico
Milano10-1997
Skills
- Customer service excellence
- Cash handling
- Customer relations
- Team management
- Client engagement
- Interpersonal communications
Certification
- [Area of certification] Training - [Timeframe]
Languages
English
Advanced (C1)
Spanish
Beginner (A1)
French
Elementary (A2)
Timeline
Customer Service Leader
GE Vernova
01.2005 - Current
Risk Management Analyst
Coca Cola Bottling
04.2004 - 06.2004
Risk Analyst
Pirelli
01.2000 - 03.2004
Master of Science - Business Management
Politecnico