Summary
Overview
Work History
Education
Skills
Certification
Boxing
Additional Information
Languages
Timeline
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Gabriele Fornito

Gabriele Fornito

Novara

Summary

Motivated and committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Eager to follow new paths and acquire as much knowledge as possible.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Assistant

UBIK Srl
08.2023 - 12.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.


Flight Disruption Assistant

Value Group Srl
12.2021 - 10.2022
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted passengers affected by IROPS (extraordinary situations in which a flight does not operate as scheduled) with friendliness and professionalism.
  • Provided timely assistance in organizing passengers transfer to designated hotels or airports.

Italian QA Tester and Translator

Pole-To-Win
11.2019 - 08.2022
  • Managed bug tracking systems efficiently, ensuring all issues were logged, prioritized, and resolved in a timely manner.
  • Conducted thorough regression testing of previous builds to verify bug fixes and maintain application stability.
  • Provided timely feedback to developers on identified issues, enabling rapid resolution of bugs before launch deadlines.
  • Participated in agile development processes, contributing effectively to sprint planning and daily stand-up meetings.

Translator - Italian

OTRO
11.2018 - 05.2019
  • Translated articles, subtitles and in app menu from English to Italian.
  • Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
  • Applied cultural understanding to discern specific meanings beyond literal written words.
  • Reviewed final work to spot and correct errors in punctuation, grammar and translation.

Sales Assistant

UBIK Srl
06.2015 - 09.2018

Education

MBA - Humanitarian Sector

Social Change School
Rome, Italy
09.2024

Bachelor of Arts - Lingue straniere, scienze politiche

Università Degli Studi Di Milano
Milan, Italy
04.2016

Skills

  • Cash Handling
  • Goal-Oriented
  • Stock management
  • Sales expertise
  • Complex Problem-Solving
  • Friendly and Helpful
  • Reliable and Responsible
  • Team Cooperation
  • Honest and Dependable
  • Adaptable and Flexible
  • Creative Thinking
  • Decision-Making

Certification

  • SICUREZZA PER LAVORATORI - FORMAZIONE GENERALE
  • SICUREZZA PER LAVORATORI - FORMAZIONE SPECIFICA R. BASSO PRIMA FORMAZIONE
  • Patente di guida B, automunito

Boxing

Amateur boxer.

Additional Information

My hobbies include boxing, videogames and playing the drums.

Languages

English
Bilingual or Proficient (C2)
German
Advanced (C1)
French
Advanced (C1)
Spanish
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)

Timeline

Sales Assistant

UBIK Srl
08.2023 - 12.2023

Flight Disruption Assistant

Value Group Srl
12.2021 - 10.2022

Italian QA Tester and Translator

Pole-To-Win
11.2019 - 08.2022

Translator - Italian

OTRO
11.2018 - 05.2019

Sales Assistant

UBIK Srl
06.2015 - 09.2018

MBA - Humanitarian Sector

Social Change School

Bachelor of Arts - Lingue straniere, scienze politiche

Università Degli Studi Di Milano

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Gabriele Fornito