Gabriele Forti
Ancona
Summary
Client-focused professional skilled in enhancing customer experiences. Manages customer inquiries and supports seamless communication flow. Dedicated to building strong client relationships that drive satisfaction.
Overview
5
5
years of professional experience
Work History
Back Office Associate
PLASTEEL GROUP
Ancona
01.2026 - Current
- Assisted clients in managing customer offers.
- Supported order entry and preparation for commercial transactions.
- Maintained strong client-commercial relationships.
- Responded to incoming requests for information or directed them to relevant individuals.
- Answered calls and redirected them to respective departments, improving communication flow.
High School French Teacher
IIS EINSTEIN-NEBBIA
Loreto
12.2024 - 06.2025
- Facilitated language and cultural courses in French.
- Supported design and participation in various extracurricular Erasmus activities abroad.
- Assisted in managing student programmes and learning outside the standard curriculum.
- Guided students aged 14 to 19 in their educational journey.
- Developed unique solutions that foster innovation and critical thinking among adolescents.
Customer Service Agent
SODALI & CO.
Rome (remote), Italy
07.2023 - 07.2024
- Provided assistance and customer service through telephone interactions.
- Managed and monitored documentation processes.
- Supervised company activities and recorded meeting agendas.
- Resolved customer queries over phone and by email.
Export Sales Executive
BARTOLUCCI SRL
Camerano, Ancona, Italy
11.2021 - 07.2023
- Assisted in developing and managing client portfolios in Middle East and Africa.
- Supported creation and management of client portfolios in European region.
- Contributed to designing and enhancing marketing campaigns for international markets.
Education
Bachelor's degree - <ul> <li>Interpretation and translation skills</li> <li>International communication studies</li> <li>English and French culture studies</li> </ul>
SSML Ancona
Ancona, Italia11-2016
High School graduate degree - <ul> <li>Basic to advanced math and science courses</li> <li>Basic to advanced Latin and English courses</li> </ul>
Livio Cambi High School
Falconara Marittima, Italia07-2013
LINGUE PER LA COMUNICAZIONE E COOPERAZIONE INTERNAZIONALE - <ul> <li>Advanced international communication skills in French, and English</li> <li>Advanced economic, juridical, and sociological skills</li> <li>Advanced interpretation and translation skills</li> </ul>
Macerata University
Macertata, Italia04-2021
Skills
- Word processing software
- Microsoft Office suite
- Client relationship management
- Order processing
- Documentation management
- Customer service
- Communication skills
- Microsoft Excel
- CRM software
- Team collaboration
- Collaboration tools
- Data analysis and presentation
Custom Section
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Languages
English
Proficient
C2
French
Proficient
C2
Italian
Proficient
C2
Interests
- All kinds of sport
- Reading and writing
- Videogaming
Timeline
Back Office Associate
PLASTEEL GROUP
01.2026 - Current
High School French Teacher
IIS EINSTEIN-NEBBIA
12.2024 - 06.2025
Customer Service Agent
SODALI & CO.
07.2023 - 07.2024
Export Sales Executive
BARTOLUCCI SRL
11.2021 - 07.2023
Bachelor's degree - <ul> <li>Interpretation and translation skills</li> <li>International communication studies</li> <li>English and French culture studies</li> </ul>
SSML Ancona
High School graduate degree - <ul> <li>Basic to advanced math and science courses</li> <li>Basic to advanced Latin and English courses</li> </ul>
Livio Cambi High School
LINGUE PER LA COMUNICAZIONE E COOPERAZIONE INTERNAZIONALE - <ul> <li>Advanced international communication skills in French, and English</li> <li>Advanced economic, juridical, and sociological skills</li> <li>Advanced interpretation and translation skills</li> </ul>
Macerata University