Summary
Overview
Work History
Education
Skills
Custom Section
Languages
Interests
Timeline
Generic
Gabriele Forti

Gabriele Forti

Ancona

Summary

Client-focused professional skilled in enhancing customer experiences. Manages customer inquiries and supports seamless communication flow. Dedicated to building strong client relationships that drive satisfaction.

Overview

5
5
years of professional experience

Work History

Back Office Associate

PLASTEEL GROUP
Ancona
01.2026 - Current
  • Assisted clients in managing customer offers.
  • Supported order entry and preparation for commercial transactions.
  • Maintained strong client-commercial relationships.
  • Responded to incoming requests for information or directed them to relevant individuals.
  • Answered calls and redirected them to respective departments, improving communication flow.

High School French Teacher

IIS EINSTEIN-NEBBIA
Loreto
12.2024 - 06.2025
  • Facilitated language and cultural courses in French.
  • Supported design and participation in various extracurricular Erasmus activities abroad.
  • Assisted in managing student programmes and learning outside the standard curriculum.
  • Guided students aged 14 to 19 in their educational journey.
  • Developed unique solutions that foster innovation and critical thinking among adolescents.

Customer Service Agent

SODALI & CO.
Rome (remote), Italy
07.2023 - 07.2024
  • Provided assistance and customer service through telephone interactions.
  • Managed and monitored documentation processes.
  • Supervised company activities and recorded meeting agendas.
  • Resolved customer queries over phone and by email.

Export Sales Executive

BARTOLUCCI SRL
Camerano, Ancona, Italy
11.2021 - 07.2023
  • Assisted in developing and managing client portfolios in Middle East and Africa.
  • Supported creation and management of client portfolios in European region.
  • Contributed to designing and enhancing marketing campaigns for international markets.

Education

Bachelor's degree - <ul> <li>Interpretation and translation skills</li> <li>International communication studies</li> <li>English and French culture studies</li> </ul>

SSML Ancona
Ancona, Italia
11-2016

High School graduate degree - <ul> <li>Basic to advanced math and science courses</li> <li>Basic to advanced Latin and English courses</li> </ul>

Livio Cambi High School
Falconara Marittima, Italia
07-2013

LINGUE PER LA COMUNICAZIONE E COOPERAZIONE INTERNAZIONALE - <ul> <li>Advanced international communication skills in French, and English</li> <li>Advanced economic, juridical, and sociological skills</li> <li>Advanced interpretation and translation skills</li> </ul>

Macerata University
Macertata, Italia
04-2021

Skills

  • Word processing software
  • Microsoft Office suite
  • Client relationship management
  • Order processing
  • Documentation management
  • Customer service
  • Communication skills
  • Microsoft Excel
  • CRM software
  • Team collaboration
  • Collaboration tools
  • Data analysis and presentation

Custom Section

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Languages

English
Proficient
C2
French
Proficient
C2
Italian
Proficient
C2

Interests

  • All kinds of sport
  • Reading and writing
  • Videogaming

Timeline

Back Office Associate

PLASTEEL GROUP
01.2026 - Current

High School French Teacher

IIS EINSTEIN-NEBBIA
12.2024 - 06.2025

Customer Service Agent

SODALI & CO.
07.2023 - 07.2024

Export Sales Executive

BARTOLUCCI SRL
11.2021 - 07.2023

Bachelor's degree - <ul> <li>Interpretation and translation skills</li> <li>International communication studies</li> <li>English and French culture studies</li> </ul>

SSML Ancona

High School graduate degree - <ul> <li>Basic to advanced math and science courses</li> <li>Basic to advanced Latin and English courses</li> </ul>

Livio Cambi High School

LINGUE PER LA COMUNICAZIONE E COOPERAZIONE INTERNAZIONALE - <ul> <li>Advanced international communication skills in French, and English</li> <li>Advanced economic, juridical, and sociological skills</li> <li>Advanced interpretation and translation skills</li> </ul>

Macerata University
Gabriele Forti