Gabriele Santo Costanza
Portoferraio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lifeguard Supervisor
Hotel Del Golfo
03.2023 - Current
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Provided maximum pool area surveillance and response to emergencies by rescuing pool patrons and administering first aid.
- Earned Water Safety Instructor certification and managed beachfront safety.
- Scanned main areas to monitor for any safety risks.
- Attentively monitored swimmers to identify distress.
Barista/Shop Assistant
Da Manuela
02.2022 - 11.2022
- Checked incoming orders and organized new stock.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Pleasantly interacted with customers.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Lifeguard
Beach Club Scaglieri
06.2020 - 10.2021
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming area
- Responded to emergency situations in time and efficient manner.
- Performed regular maintenance of sea equipment and life-saving equipment to keep in good working order.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Barista
Bagni Sottobomba
06.2019 - 11.2019
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Helped management keep adequate supply on hand by notifying of shortages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Sales Assistant
Coco Rent
11.2018 - 05.2019
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Established rapport with customers using active listening and interpersonal skills.
Assistant Bar Manager
Summerkanda Ristorazione
03.2018 - 11.2018
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Improved customer service rankings by resolving issues quickly and accurately.
- Consulted with managers to organize special events and promotions.
- Closed out cash register and prepared cashier report at close of business.
- Customer service
Store Supervisor
Highlights
10.2017 - 03.2018
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Barista
Bagni La Padulella
05.2017 - 10.2017
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Helped management keep adequate supply on hand by notifying of shortages.
Sales Assistant
Kingdom Of Sweets
12.2016 - 05.2017
- Assisted customers with prompt and polite support in-person
- Used sales techniques to understand customer needs and recommend products.
- Stocked merchandise, clearly labeling items, and arranging according to size and kind of product.
- Established rapport with customers using active listening and interpersonal skills.
Head Lifeguard
Bagni La Padulella
06.2015 - 10.2016
- Opened and closed rental at designated hours of operation and made decisions for closing rental due to inappropriate weather condition.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Scanned main areas to monitor for any safety risks.
Education
High School Diploma -
I.T.N. Artiglio
Viareggio, Italy06.2016
Skills
- Customer Service
- Station Preparation
- Ability to Adapt
- Resolving Complaints
- Inventory Management
- First Aid
- Emergency Situations
Certification
- First Aid/CPR Certified
- Licensed Diving instructor - 2013
- Licensed Lifeguard - 2013
- Licensed parachutist - 2014
- Seaman's discharge book
- Drive license A/B - 2014
- Certified E.C.D.L advanced
- Certified D.A.E operator
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Lifeguard Supervisor
Hotel Del Golfo
03.2023 - Current
Barista/Shop Assistant
Da Manuela
02.2022 - 11.2022
Lifeguard
Beach Club Scaglieri
06.2020 - 10.2021
Barista
Bagni Sottobomba
06.2019 - 11.2019
Sales Assistant
Coco Rent
11.2018 - 05.2019
Assistant Bar Manager
Summerkanda Ristorazione
03.2018 - 11.2018
Store Supervisor
Highlights
10.2017 - 03.2018
Barista
Bagni La Padulella
05.2017 - 10.2017
Sales Assistant
Kingdom Of Sweets
12.2016 - 05.2017
Head Lifeguard
Bagni La Padulella
06.2015 - 10.2016
High School Diploma -
I.T.N. Artiglio
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