GABRIELLA MUSSO
Corciano,Perugia
Profilo professionale
Professionista esperto in ottimizzazione dei processi e miglioramento dell'efficienza operativa nel settore alberghiero. Eccelle nella gestione del cambiamento e nell'allineamento tra vendite e operazioni, con una leadership empatica e pratica. Utilizza strumenti digitali per migliorare l'esperienza degli ospiti.
Panoramica
22
22
anni di esperienza professionale
Esperienza lavorativa
Sales & Rooms Division Manager
Best Western Quattrotorri Hotel
Perugia
09.2009 - 02.2026
- Key reference point for hotel operations coordination across Front Office, Housekeeping, Maintenance, F&B, and Sales
- Active role in daily operational planning, service orders, and interdepartmental alignment
- Continuous monitoring of room and public area quality standards, ensuring consistency with brand guidelines
- Strong focus on guest satisfaction, service recovery, and reputation management on major review platforms
- Responsible for internal communication flows, departmental meetings, and staff coordination
- Support to Management in process optimization, cost control, purchasing, and recruitment
- Sales responsibility for corporate clients, groups, events, and MICE, with constant alignment between commercial promises and operational delivery
- Collaboration with Revenue Manager on performance analysis and optimization strategies
- Main contact for Best Western quality audits
- This role has required a constant balance between technology, people, processes, and guest expectations — a mindset fully aligned with hospitality operations platforms.
Groups Manager
Jumbo Tours Italia – Alpitour Group
- Operational coordination of leisure and incentive groups across multiple suppliers and hotel departments
- Management of site inspections, quotations, bookings, on-site supervision, and invoicing
- Close collaboration with hotels to ensure smooth operational execution and guest satisfaction
- Handling of international Tour Operator clients (UK, Spain, Scandinavia, France, Germany, USA, Canada)
- Preparation of production reports and operational statistics
- (Incoming Division)
Reservation Agent
Kompas Tour Operator
Rome
09.2003 - 06.2005
- Management of FIT and group reservations for the German market
- Coordination with hotels and service providers to ensure operational accuracy and service quality
- Strong attention to detail and process compliance
Istruzione
Bachelor’s Degree - Economics and Management of Tourism Services
University of Perugia
04-2003
High School Diploma in Foreign Languages -
Istituto tecnico linguistico “G. Bruno”
Perugia07-1996
Licensed Technical Director - Travel Agencies & Tourism
Province of Rome
Competenze
- Hotel Operations & Cross-Department Coordination
- Internal Communication & Team Collaboration
- Guest Experience & Service Quality Monitoring
- Process Optimization & Operational Efficiency
- Sales–Operations Alignment
- Change Management & Staff Engagement
- Strong empathy and hands-on leadership style
- PMS: Protel, Hotel2000
- Hospitality platforms: Hoxell
- Strong user mindset toward digital hospitality tools supporting daily operations
- Advanced Microsoft Office skills
LANGUAGES
Italian: Native
English: Fluent
French: Intermediate
German: Basic
Spanish: Basic
Cronologia
Sales & Rooms Division Manager
Best Western Quattrotorri Hotel
09.2009 - 02.2026
Reservation Agent
Kompas Tour Operator
09.2003 - 06.2005
Groups Manager
Jumbo Tours Italia – Alpitour Group
Licensed Technical Director - Travel Agencies & Tourism
Province of Rome
Bachelor’s Degree - Economics and Management of Tourism Services
University of Perugia
High School Diploma in Foreign Languages -
Istituto tecnico linguistico “G. Bruno”