Gaetano Alesi
Menfi,AG
Summary
Dynamic bartender with a proven track record at Black Sheep Pub, adept in high-volume environments and exceptional customer service. Leveraged hospitality expertise and alcohol awareness to enhance customer satisfaction and loyalty. Excelled in teamwork and communication, significantly contributing to a positive work environment and maximizing profits through strategic upselling.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
1
1
year of professional experience
Work History
Bartender
Black Sheep Pub
10.2023 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Education
High School Diploma -
I.I.S.S Don Michele Arena I.P.S.I.A.
Sciacca, ItaliaDiploma Percorso Professionale - Professional Bartender
Mixology Acadamy
Roma, Italia12-2024
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Handling difficult customers
- Hospitality service expertise
- Alcohol awareness
Languages
English
Upper intermediate (B2)
Timeline
Bartender
Black Sheep Pub
10.2023 - 10.2024
High School Diploma -
I.I.S.S Don Michele Arena I.P.S.I.A.
Diploma Percorso Professionale - Professional Bartender
Mixology Acadamy
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