Gaia Crepaldi
Crespino
Summary
Talented Barista Manager adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty.
Overview
6
6
years of professional experience
Work History
Head Barista
Bar Centrale
2022.11 - Current
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created new training guidelines, and provided staff orientation and training.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Designed and adjusted work schedules to meet business demands.
- Participated in budgeting and forecasting activities to make informed decisions.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
Substitute Secretary
Viagest
2022.01 - 2022.10
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- .
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Head Waiter
Caffè Veneto
2021.05 - 2021.09
- Supervised server staff and simultaneously served personal section of tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed food resources, memorized orders, and coordinated customer service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Prepared specialty desserts for customers for special occasions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Commis Waiter
Caffè Veneto
2020.06 - 2020.09
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Commis Waiter
Cala Sabina
2019.05 - 2019.09
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Informed customers about daily and seasonal specials.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Front Desk Receptionist Intern
Palazzo Consiglia
2019.01 - 2019.02
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Hotel Waiter
Hotel Sole
2018.06 - 2018.08
- Served meals to customers according to established guidelines.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Front Desk Receptionist Intern
Hotel Lungomare & David
2018.05 - 2018.06
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Linguistic Mediation - Marketing And Comunication
SSML - UNICOLLEGE
Mantova, MN07.2023
High School Diploma -
IPSEOA "Giuseppe Cipriani"
Adria, RO06.2020
Skills
- Event Coordination
- Inventory Management
- Critical Thinking
- Customer Service
- Collaboration and Teamwork
- Shift Scheduling
Skills
Conoscenza media con maggiore dimestichezza in Word ed Excel, Utilizzo discreto, B2, Madrelingua, C1
Languages
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Italian
Timeline
Head Barista
Bar Centrale
2022.11 - Current
Substitute Secretary
Viagest
2022.01 - 2022.10
Head Waiter
Caffè Veneto
2021.05 - 2021.09
Commis Waiter
Caffè Veneto
2020.06 - 2020.09
Commis Waiter
Cala Sabina
2019.05 - 2019.09
Front Desk Receptionist Intern
Palazzo Consiglia
2019.01 - 2019.02
Hotel Waiter
Hotel Sole
2018.06 - 2018.08
Front Desk Receptionist Intern
Hotel Lungomare & David
2018.05 - 2018.06
Linguistic Mediation - Marketing And Comunication
SSML - UNICOLLEGE
High School Diploma -
IPSEOA "Giuseppe Cipriani"
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