GAIA GAROFALO
Trani
Summary
I am a young, hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cabin crew position. Welcoming, personable individual with well-developed hospitality skills. I can handle high-pressure situations with undeniable grace and poise. I am ready to do my best to help team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress
BAR PROFUMO DI CAFFE'
09.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Front Office Receptionist
MUNICIPAL LIBRARY "GIOVANNI BOVIO"
09.2018 - 06.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Receptionist
B&B CAMBIO 60
04.2016 - 12.2018
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
LICEO CLASSICO "FRANCESCO DE SANCTIS"
TRANI, ITALY06.2021
Skills
- High-Volume Dining
- Supply Restocking
- To-Go Order Preparation
- Menu Memorization
- Dish Preparation
- Dining Customer Service
- Problem-Solving Skills
- Administrative Skills
- Social Perceptiveness
Certification
Certificate in Advanced English with a C2 level
Languages
English
Spanish
Italian
Timeline
Waitress
BAR PROFUMO DI CAFFE'
09.2022 - Current
Front Office Receptionist
MUNICIPAL LIBRARY "GIOVANNI BOVIO"
09.2018 - 06.2020
Receptionist
B&B CAMBIO 60
04.2016 - 12.2018
High School Diploma -
LICEO CLASSICO "FRANCESCO DE SANCTIS"
Certificate in Advanced English with a C2 level
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