Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Gaia Monti

Gaia Monti

Via Falcone Borsellino 4, Interno 4, Rocca San Casciano

Summary

Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with grace and poise.

Overview

7
7
years of professional experience

Work History

Waitress

Family Business
08.2016 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink and food orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Peer Tutor

Private
09.2017 - 09.2023
  • Helped students prepare for quizzes and examinations.
  • Assisted other students with homework and provided supplementary instruction.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Supported students with helpful study habits and exam strategies.
  • Improved students' written and verbal English skills through personalized learning programs.

Aupair

Family Nic Giolla Phadreig - Grannell
10.2022 - 07.2023
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Kept children's areas neat and clean.
  • Assisted with housework such as laundry and cooking.
  • Implemented daily routine to maintain structure and stability
  • Developed creative activities to encourage physical, social and emotional growth.
  • Prepared and accompanied children on outings and vacations, supervising playtime and other activities for safety purposes.

Teacher Helper

International School Of Bologna
09.2019 - 12.2019

Helping to teach Italian in English.

  • Responded to student needs and questions promptly.
  • Supported classroom activities, tutoring, and reviewing work.
  • Assisted teachers with supervision and care of group of children. (between grade 2 to 10)
  • Cultivated core values such as kindness, respect, compassion and integrity within students.
  • Adhered to classroom protocols to keep areas clean, neat and organized.

Waitress

Pasticceria Gran Caffè 900
04.2018 - 09.2018
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink and ice creams orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Bachelor of Language And Literature - Language And Literature

Alma Mater Studiorum Università Di Bologna
Bologna, Italy
2024

CELTA Certificate -

IH Lisbon
Remote
04.2023

ESABAC High School Diploma - Languages

Liceo Linguistico G.B. Morgagni
Forlì, Italy
07.2016

Skills

  • Licensed Driver
  • Order Management
  • Order Accuracy and Delivery
  • Menu Memorization and Presentation
  • Social Perceptiveness
  • Assist Customers
  • Collaborative and Team-Oriented
  • Promoting Good Behavior

Languages

English
Advanced (C1)
Spanish
Intermediate (B1)
French
Intermediate (B1)

Timeline

Aupair

Family Nic Giolla Phadreig - Grannell
10.2022 - 07.2023

Teacher Helper

International School Of Bologna
09.2019 - 12.2019

Waitress

Pasticceria Gran Caffè 900
04.2018 - 09.2018

Peer Tutor

Private
09.2017 - 09.2023

Waitress

Family Business
08.2016 - Current

Bachelor of Language And Literature - Language And Literature

Alma Mater Studiorum Università Di Bologna

CELTA Certificate -

IH Lisbon

ESABAC High School Diploma - Languages

Liceo Linguistico G.B. Morgagni
Gaia Monti